Field Service Technician, Hamilton, ON

Role : Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties :

• Perform connectivity and hardware troubleshooting and repair; perform Outlook set up and administration.
• Identify and repair hardware issues in a POS environment; replace scanners, scales, pin pad, printers and work stations.
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed.
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training for the position.
• Perform travel on a moment’s notice to provide support by troubleshooting at BFG customer sites in the assigned area, as required.
• Be available for rotational shifts (days, afternoons, evenings, weekends) including ipsidional stand‑by 24 / 7.
• Prepare field reports multifunctional as required.
• Liaise with Help Desk on escalated issues.Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner.
• Install, fish, dress cross‑connect and terminate UTP, coaxial and fibre optic cable.
• Test, review and troubleshoot installed systems.
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing).
• Troubleshoot cabling, hardware and network related issues in the field.
• Operate hand and power tools (e.g., drill).
• Apply proficient computer skills and solid knowledge of computer networking.
• Exhibit a positive and professional attitude and behaviour at all times; interact and communicate respectfully with all BFG parties to resolve field issues.
• Work independently and collaboratively with other team members to achieve common project / site objectives.

Technical Requirements :

Personal Requirements :

Job Types : Full‑time, Permanent.

Benefits

Work Location : On the road.

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