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Bilingual (FRENCH) Collections Clerk

Bilingual (FRENCH) Collections Clerk

StafflinkMississauga, ON
30+ days ago
Salary
CA$22.00 hourly
Job description

Job Description

Our client in the Financial Services Industry is committed to delivering exceptional service and building lasting relationships with their customers. They are currently seeking a dedicated and detail-oriented Bilingual Collections Representative to join their dynamic team.

Work Schedule : Monday to Friday, from 8 : 30 AM to 5 : 00 PM

Location : Office is located in Mississauga, ON (Open to candidates from outside of the GTA) Fully Remote if outside of the GTA, if within GTA – hybrid (twice a month in office)

Duration : 12-month contract (possibility of extension)

Pay Rate : $22.00 Per hour

Duties and Responsibilities

  • Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company's value of maintaining and building Customer Focus.
  • Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
  • Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
  • Ensure that accounts are followed up on within the appropriate time frame until final resolution.
  • Monitor high-risk accounts and escalate as necessary.
  • Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
  • Researching and making collection calls
  • Processing credit applications for new customers
  • Resolving discrepancies in invoices
  • Handling document interactions
  • Issuing invoices and statements to customers
  • Processing bank deposits, payment allocations, and credit card payments
  • Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.
  • Provide support to other team members in the department and collaborate with other departments to resolve matters.
  • Work with the Team Leader and other team members to improve existing processes and uncover more efficient ways to manage the department.
  • Complete internal control audits and monthly reconciliation of internal reports.

Qualifications :

  • Bilingual (Fluent in French and English)
  • Bachelor's degree in Accounting, Finance, or related field preferred.
  • years of experience in collections or related financial roles.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of [your industry / sector] regulations and compliance.