Account Service Representative - Outdoor division

Do you have a passion for the outdoors and sales?

Serving Western Canada since 2002, Mountain Exposure is built on a passion for the outdoors and a dedication to providing the best service in the industry. We specialize in the manufacturer representation of Outdoor, Ski, and Cycling clothing, equipment, and footwear. Over the years, we have carefully selected and established relationships with brand partners that share our respect for nature, people, and life.

Mountain Exposure is looking for a full-time individual who is experienced and passionate about mountain sports for the role of Account Service Representative – Outdoor division. This role is a key part of the Mountain Exposure Sales Team and will report to the Sales Manager, Outdoor and support the Account Managers.

Purpose of the Role

The full-time Account Service Representative – Outdoor is responsible for but is not limited to, cultivating and growing Mountain Exposure brands throughout the Western Canada territory. Extensive travel to connect with the Western Canadian network of dealers to service, educate and excite sales staff to build relationships and stimulate sales are key aspects of this role.

What you will do

Client Relationships and Account Support

● Contribute to the sales growth of Mountain Exposure brands within established retail doors in our territory.

● Support the Account Managers with their respective territories and client relationships.

● Communicate with established accounts about orders and delivery cycles.

● Develop and execute a seasonal service visit plan.

● Observe inventory of products and write asap orders.

● Administer and distribute retail staff pro deals.

● Provide daily, weekly, and seasonal feedback and updates to the management team.

● Responsible for ongoing and positive communication flow to the management team and the respective brand Customer Service teams.

● Ensure Mountain Exposure service exceeds client expectations.

Awareness, Education and Promotions

● In-store sales related projects and other support duties as required.

● Inspire retail staff about Mountain Exposure brands and conduct effective in-store merchandising visits.

● Develop, schedule, and deliver engaging educational and seasonal product knowledge clinics detailing the products and brands.

● Organize, set up and support regional event marketing events, outdoor events, and tradeshows.

● Be an “ambassador” for the brand in-store and on the road.

● Set up and run brand promotional events.

What you will bring

● A passion for, and significant experience with, climbing, the outdoors and all that Mountain Exposure stands for.

● Proven success in outdoor retail store servicing and sales support with outstanding customer service standards.

● Enjoys flexibility, travelling and adapting to life on the road.

● Strong, professional communication, listening, and presentation skills, including verbal and written.

● Excellence in building strong, long-term relationships.

● Self-motivated and energetic attitude.

● Proven attention to detail, organization, prioritization, and time management skills.

● A great sense of humour and ability to contribute to the team culture.

● Adaptable to a fast-paced and changing environment.

● High level of commercial acumen, sound judgment and decision-making skills.

● Display a growth mindset to develop and continually grow.

● Ability to work well in a remote virtual environment.

● Strong digital skill set with social media, sales tools, Google suite, Microsoft Office Suite, CRM systems, etc.

What we can offer you

● An opportunity to work in a driven and fun inclusive culture with a passion for the outdoors.

● Flexibility.

● A work-life balance.

● Bonus eligibility.

● Perks and incentives for products and gear.

● Eligible for Health and Wellness benefits plan.

● Starting salary at $2750/month.

Role Requirements

● Must be located in Calgary, AB.

● Hybrid role: working remotely from a home office, working at the Calgary Mountain Exposure office (4746 14 Street NE), and travelling to client sites within AB and BC.

● Full-time with flexible working hours and weekend coverage.

● Approximately 70% travel within Alberta and BC.

● A valid driver's license and a reliable vehicle will be required.

To apply

For more information, please visit us at www.mountainx.ca and submit your cover letter and resume to this link:https://mountain-exposure-4e91...

We are an equal opportunity employer and committed to an inclusive and diverse workplace for all individuals. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment process. All accommodation information will be treated as confidential and used only to provide an accessible candidate experience. This opportunity will remain open until the position is filled.