Team Development Generalist

What makes us so great?

We’re a private, Canadian-owned company employing over 3600 Team Members. We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100 years.

We forge relationships that last – this is one of the things we enjoy most about our jobs. We call our employees “Team Members” and our managers “Leaders”. We are resourceful and authentic. We build trust by staying true to our word and providing Royal Service every chance we get.

You won’t find our unique combination of products and people anywhere else.

Our Home Office matches our personality - welcoming, a little quirky and full of energy. With access to free parking, an on-site gym & salon, bottomless coffee at the grill, and a games facility – work feels a little bit more like home.

So what’s this role all about?

The Team Development Generalist (Human Resources Generalists) acts as an advisor, recruiter, culture champion and partner to our Team Development Regional Leaders. They apply legislation knowledge to support real-life business needs. They help leaders navigate everything from work permits to tough conversations, and ensure our processes, systems, and policies translate to the retail floor, into Distribution Centres and Home Office. They are the bridge between policy and people, between what’s written on paper and what real life requires. Above all, they build strong relationships and help align decisions with who we are and what feels like ‘us’.

You’ll fit in great if you:

• Work closely with the Team Development Regional Leader to support the locations/departments in their allocated region on all Team Development strategies, programs and policies
• Coach and provide advice to key roles and Team Members on existing Team Development policies and guidelines interpretation, career development, recruiting initiatives, compensation, benefits, performance management, direct working relationships, counseling, training, and health & safety
• Support the delivery and administration of recruitment related activities including job postings and criteria development; advertising and candidate sourcing; resume screening, interviewing, and candidate selection advice; managing presentation of offer and negotiations; and ensuring successful onboarding.
• Work closely with stores to manage work permits, SIN expiry and related paperwork
• Maintain positive relationships and exceptional service at all touch points through the life cycle of a Team Member.
• Actively participate in activities and engages in cross functional Team Development projects
• Participate in the development and maintenance of processes, policies and best practices
• Stay informed on legislation, trends and innovation in the field of Human Resources and provides suggestion or recommendations in alignment with Company Brand and Values
• Build effective business relationships with Leaders and Team Members and seeks to understand the goals and challenges within each department in order to provide value and support
• Support the development of our Team Members by facilitating training sessions, as required
• Assist in the maintenance, updates and upgrades to systems (e.g. SharePoint Online, HRIS, Applicant tracking)
• Value Teamwork, ownership, people, integrity and community.

A few other things we’re looking for:

• Post-secondary education in a related field plus minimum 2 years’ Human Resource Generalist experience or equivalent combination of related experience and education
• Fluent in English and French an asset
• Working knowledge of HR legislation across Canada
• Proven adaptability and strong performance in a fluid, high-growth, fast-paced environment
• Highly organized; able to balance multiple priorities while adhering to tight deadlines
• A self-starter with strong team and service orientation
• Successful track record building and maintaining relationships at all levels of the organization
• Excellent written and verbal communication, presentation and interpersonal skills; able to communicate effectively on the phone
• Proficient computer skills including Microsoft Office, SharePoint Online, Applicant tracking systems, etc.
• Able to maintain high degree of confidentiality
• General retail experience considered an asset
• Ability to travel

What’s in it for you?

We’ll offer you a competitive salary and top-notch company paid benefits. You’ll also participate in annual profit sharing, a variety of savings plan options, and we’ll match contributions to your pension as soon as you’re eligible. You’ll get a Team Member store discount on your first day, and other great perks too.

Ready to join us? We’re actively hiring to fill an open role—apply today, we’re ready to meet you!