Entry Level Traveling Customer Trainer

Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in‑person, on‑site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15–25% of the time)
• Prepare for upcoming installations utilizing company equipment (15–30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75–85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and / or elevate problems
• Monitor individual work load and prioritize responsibilitiesTrain / share knowledge with team members
• Use of time for learning, growth and development

Working Conditions

Requirements

Job Details

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