General Manager, Community Services

Role Description

As the General Manager, Community Services, you are accountable for the effective leadership, organization, and execution of all functions within the Community Services area.

You provide advice to Council and its committees via the City Manager and fulfill all statutory duties regarding Community Services.

Leadership, collaboration, continuous operational improvements, effective oversight of resources, along with integrated policies are the cornerstones of this position.

Reporting to the CAO and as a key member of the City’s Leadership Team, you will provide advice and support on corporate decision making.

You will work to understand the Community’s needs and ensure programming and policies meets those needs, the social issues that impact Moncton’s citizens, and how the team can collaborate to have a positive community impact.

This key position is responsible for community focused services that have a vast impact on quality of life and social inclusion.

Service delivery areas include Recreation Tourism and Events, Culture and Heritage, and Social Inclusion.

Your key responsibilities will include :

• Leading and directing the strategic overall management, administration, and coordination of the following service areas : Recreation Tourism and Events, Culture and Heritage and Social Inclusion
• Aligning operational functions to enable execution of the City’s strategy and delivering exceptional client service.
• Establishing clear short and long-term goals and objectives for the service area that are aligned with organizational strategy and ensures objectives are achieved.
• Providing advice on projects and initiatives impacting the City of Moncton.
• Leading and managing the Directors and Managers who plan, organize, and manage departmental programs and projects.
• Managing the performance of employees who report directly to this position through coaching, mentoring and evaluating, and identifying needs for training and development.
• Fostering a healthy work environment where employees feel valued and supported.
• Overseeing annual operating and capital budget preparation and monitors expenditures against those budgets; directing the preparation of long-term budget plans for departments within the Services area.
• Preparing, administering and holding accountability for the operating and capital budgets for all service area activities.
• Facilitating effective communications between departments, leadership, and City Council.
• Continuously staying informed about the latest industry trends and maintaining professional expertise in the field of Community Services.
• Addressing inquiries, requests, and complaints as per established expectations.

Your Qualifications

As the General Manager, Community Services, you bring expertise from your public sector experiences and have a great understanding of the intricacies of government and being community-facing.

As a strong leader, you empower your team, have a knack for creating efficient working environments, and your passion for strong communities shines through in your work.

Your qualifications include :

• A bachelor’s degree in Commerce, Business Administration, Public Administration, Arts, or a related discipline, or an equivalent combination of education and experience.
• 10+ years of experience in community services management and administration, including 5+ years in a senior leadership role overseeing service areas such as recreation, events, culture, heritage, and social inclusion.
• Demonstrated expertise in managing both unionized and non-unionized workforces and successful collaboration with elected officials.
• Significant experience leading transformational change using a systems-thinking approach to enhance organizational effectiveness and provide strategic recommendations for improvement.
• Strong judgment, excellent leadership, management, delegation, negotiating, and team-building skills.
• Effective problem-solving, strategic analysis, planning, and implementation skills.
• Expertise in meeting facilitation, presentations, written and oral communication, and effective utilization of administrative programs such as MS Office and software relevant to the role.
• Bilingualism in French and English is required.
• A valid Class 5 New Brunswick driver’s license is required.

In this role, you will have the ability to make a direct impact on the quality of life of Moncton’s residents and engage with the community to identify and implement actionable solutions for a variety of issues.

It is an exciting time to be in Moncton, with its growing economy and central location, where you are never far from great entertainment, recreation, and immersive cultural experiences.

This is an excellent opportunity to work with a team focused on providing exceptional service delivery to Moncton’s residents.