Help Desk Technician-1

Pay Rate : $19 - $21 / Hour CAD

Job Title : Help Desk Technician 1

Job Location : Winnipeg, Manitoba

Job Type : Contract, 6 Months contract

100% Remote role

Overview :

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

Responsibilities :

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and / or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Must have :

Basic Qualifications :

Knowledge and Skills :