Analyst, Plant Support

Responsibilities :

• Manage and prioritize support tickets through ServiceNow (or current ITSM platform).
• Provide 1st and 2nd level support for hardware, software, and network issues across local and remote users.
• Deploy and configure desktops, laptops, and mobile devices using modern imaging or provisioning tools (e.g., Autopilot, Intune, MDT).
• Support Microsoft 365 applications, Teams, SharePoint, and other collaboration tools.
• Maintain and update Active Directory / Entra ID user accounts and group policies.
• Assist with endpoint security setup, MFA, and device compliance policies.
• Maintain inventory accuracy for IT assets and coordinate equipment shipments.
• Document support activities and resolutions in ServiceNow.
• Support internal projects and technology rollouts as assigned.
• Travel occasionally to other Samuel sites as required.

Qualifications :

#LI-KW1

SAMACO