Customer Service Representative

Lo cation : Core Research Centre, Calgary

Employment Type : Limited Term- Anticipated duration 7 months with possibility of extension.

Salary Range : S2, Level 2, $50,784- $63,480. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Customer Service Representative

The Opportunity

Does your strong customer service skills stand out, ready to showcase your talent? Imagine yourself working in the largest geological repository, where each day presents a new challenge.

As a vital member of our team, your role will involve seamlessly integrating your customer-focused mindset all while interacting with internal and external stakeholders.

This isn't just a job posting; it's your chance to explore personal and professional development. If you're motivated to make a significant impact and eager to be part of a remarkable team, seize this opportunity to unleash your potential.

Join us at the Core Research Centre and play a crucial role in shaping our success.

The Customer Service Representative performs three distinct functions of the role : Executing the end-to-end process of providing access to the Core Research Centre (CRC) and its extensive core artifacts for internal and external customers, processing requests for products available in the AER Products and Service Catalogue and completing information requests for tour reports.

What your day-to-day will look like :

CRC Facility : Manage facility bookings and core viewing requests through the Core Inventory Management System (CIMS). Coordinate smooth and seamless logistics of special events (e.

g., seminars, conferences).

Order Fulfillment : Process orders from the AER Products and Services Catalogue demonstrating a high level of competency accessing multiple information systems to fulfill customer orders.

Effectively manage requests through the Information Request Management (IRM) tool.

Tours : Fulfill tour information / data requests through the Tour Repository Tool and OneStop platform. Perform meticulous quality control procedures on drilling reports.

Engage with scanning data vendor to solve issues that may arise (i.e., loading information from system hard drive). Apply appropriate remedies to tour report files that require special handling.

Engage with AER subject matter experts and / or customers to clarify details of customer requests. Thoroughly research and conduct AER confidentiality rule checks.

Accurately process billing of services to customer company accounts or credit cards by using billing software tools (i.e.

SAP and Moneris). Mindfully execute opening and closing duties involving reconciling of accounts debits and credits.

Work closely with team members to provide a high level of customer service to internal and external customers (e.g., face-to-face engagement, email correspondence, phone calls).

Strive towards accuracy and timeliness in fulfilling customer orders. Handles complex customer requests.

Perform administrative duties to support daily operations, applying intermediate to advanced skills in MS Office Suite (i.

e., Word, Excel, Access, and Outlook).

Maintain and monitor the CRC chemical cabinet to ensure each chemical bottle has a WHIMIS label and send out non-compliant emails when needed.

What we’re looking for in you :

Petroleum Land College diploma or related field.

3-5 years of progressive experience.

Strong active listening skills with excellent verbal and written communication skills.

Ability to always remain professional and courteous with customers.

Aptitude for learning other computer software tools.

Ability to multi-task in a demanding environment, exceptional time management, and organizational skills with a strong focus and attention to detail and accuracy.

Pre-placement Medical required.

Must be able to lift over 30 lbs.

Additional Information :

All applicants must be legally entitled to work in Canada at the time of application.

This position is office-based with no options for remote work, with the successful candidate required to work out of the Core Research Centre (CRC) in Calgary.

Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered.

As a result, the position may be redesigned and / or reclassified.

If you need accommodation during any stage of the recruitment process, please email . Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you :

Great benefits from your first day of work.

Flexible Work Program - hybrid work and flexible hours.

Flexible benefits program options, including Personal & Health spending account(s).

Generous vacation entitlement and flex days.

More information about working at the AER’s including our comprehensive Total Rewards package can be found in the careers section of our website .

Application closing date : April 30, 2024 at midnight