Our client is searching for a Senior Bilingual Network Administrator to support IT / Telephony support to contact centers.
Initial 6-month contract with possibility of extension, hybrid (2 days a week, onsite) Open to Montreal, Laval or Toronto
Responsibilities :
- Technical Issue Resolution : Address and escalate technical issues from IT User Support.
- IT Infrastructure : Install and update IT infrastructure components under guidance.
- Documentation : Collaborate with support departments to develop user documentation.
- Collaboration : Work with the Telephony and Contact Center Services team, other technical and business resources, and third-party vendors.
- Project Support : Gather business requirements for telephony-related projects, build test plans, and execute user acceptance testing (UAT).
- VoIP and WFM-WFO Support : Manage VoIP and WFM-WFO issues, ensuring consistent communication with end-users.
- Adaptability : Adapt to a rapidly evolving environment.
- Interpersonal Skills : Utilize strong interpersonal and customer service skills to build business relationships.
Must-Haves :
- 5+ years as a Network Administrator using Avaya systems (SBSs, CM, SM, AMS, AEP).
- Experience with Voice over IP ( VoIP ), SIP communication, and telephony peripherals.
- Excellent communications skills in English and French .
Nice to Have :
- Education : College diploma in Computer / Network Studies.
- Troubleshooting Skills : Superior troubleshooting abilities.
- Technical Knowledge : Multi-user computer and peripheral environments.
- Verint recording.
- NetScout, Wireshark, Windows, MS Office, LAN / WAN.
- Nice WFM and Aspect WFM.
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