Workforce Program Consultant

Position Title : Workforce Program Consultant

Work Location :

Remote - Quebec, Canada (with occasional on-site availability in Montreal / Kirkland)

Classification :

Independent Contractor (Canada)

Engaged under a Statement of Work (SOW)

Position Summary

As a Customer Operations Consultant, you will deliver key support for workforce management and staffing programs within a centralized client service model. Operating as an independent contractor under a Statement of Work (SOW), you will contribute across Talent Operations, Program Administration, and Client Service delivery. This role is ideal for a detail-oriented, bilingual professional comfortable managing multiple priorities and stakeholders in a fast-paced environment.

Contractor Services

Talent Operations Support

• Assist with job requisition postings, candidate screening, and interview scheduling.
• Coordinate onboarding activities, including document collection and new-hire logistics.
• Partner with client stakeholders to confirm role requirements, timelines, and expectations.
• Serve as the primary point of contact for consultants and temporary workers during

assignments.

• Manage administrative and timekeeping processes via client platforms (e.g., SAP

Fieldglass).

• Provide first-line issue resolution related to consultant engagement and system usage.
• Generate and deliver reports, summaries, and dashboards as required.

Client & Program Administration

• Support adherence to key performance indicators (KPIs) and service level agreements

SLAs).

• Act as a liaison between client contacts, internal teams, and supplier partners for daily

operations.

• Maintain strong professional relationships and effective communication with all

stakeholders.

• Proactively identify service delivery risks and recommend solutions.
• Participate in recurring client check-ins and business reviews to evaluate satisfaction and

performance.

• Support reporting, data analysis, and workforce program metrics.
• Oversee coordination of travel and expense reporting where applicable.
• Identify opportunities to enhance program value and support account growth through

improved processes, expanded supplier engagement, or increased service adoption.

• Share insights and recommendations with client and internal stakeholders to promote

program expansion and long-term success.

Minimum Qualifications

• Bachelor's degree preferred, or equivalent work experience in HR, recruitment, staffing,

or client operations.

• Experience with VMS or HRIS systems (e.g., SAP Fieldglass) is strongly preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience supporting contingent labor programs or MSP operations is an asset.
• Fluency in both English and French (spoken and written) is required.

Contractor Requirements

• As this role may involve access to sensitive data, a client-issued laptop and email account

will be provided.

• Contractor is responsible for maintaining personal equipment, such as phone and internet

access.

• Responsible for all personal tax filings, insurance, and benefits as an independent

contractor.

• Invoicing must follow the agreed schedule outlined in the SOW, with accurate and timely

submissions.

• Invoices must include applicable GST / HST and, for Quebec-based contractors, QST

charges in compliance with Canadian tax laws.

• Payments will be processed according to term in agreement and receipt of an approved

invoice.

Location & Availability

• Must be a resident of Quebec, ideally based in or near Montreal.
• Availability for in-person meetings at the Kirkland Head Office as needed.
• Full fluency in French (read, write, speak) is required to meet compliance with Bill 96

and to collaborate effectively with local stakeholders.

Compliance & Legal Considerations

• Must be knowledgeable of Canadian federal and provincial labor laws, including those

governing self-employed workers and Quebec-specific requirements.

• Required to follow all applicable privacy laws (including PIPEDA and provincial

regulations) and corporate compliance policies.

• Must operate in accordance with the terms outlined in the Independent Contractor

Agreement and Statement of Work (SOW).

Additional Notes

• Access to confidential or sensitive information may be required in this role.
• Tasks may involve prolonged use of a computer, document handling, and general office

mobility.