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Workforce Program Consultant
Workforce Program ConsultantInGenesis • Kirkland, Quebec, CA
Workforce Program Consultant

Workforce Program Consultant

InGenesis • Kirkland, Quebec, CA
2 days ago
Job type
  • Full-time
Job description

Position Title : Workforce Program Consultant

Work Location :

Remote - Quebec, Canada (with occasional on-site availability in Montreal / Kirkland)

Classification :

Independent Contractor (Canada)

Engaged under a Statement of Work (SOW)

Position Summary

As a Customer Operations Consultant, you will deliver key support for workforce management and staffing programs within a centralized client service model. Operating as an independent contractor under a Statement of Work (SOW), you will contribute across Talent Operations, Program Administration, and Client Service delivery. This role is ideal for a detail-oriented, bilingual professional comfortable managing multiple priorities and stakeholders in a fast-paced environment.

Contractor Services

Talent Operations Support

  • Assist with job requisition postings, candidate screening, and interview scheduling.
  • Coordinate onboarding activities, including document collection and new-hire logistics.
  • Partner with client stakeholders to confirm role requirements, timelines, and expectations.
  • Serve as the primary point of contact for consultants and temporary workers during

assignments.

  • Manage administrative and timekeeping processes via client platforms (e.g., SAP
  • Fieldglass).

  • Provide first-line issue resolution related to consultant engagement and system usage.
  • Generate and deliver reports, summaries, and dashboards as required.
  • Client & Program Administration

  • Support adherence to key performance indicators (KPIs) and service level agreements
  • (SLAs).

  • Act as a liaison between client contacts, internal teams, and supplier partners for daily
  • operations.

  • Maintain strong professional relationships and effective communication with all
  • stakeholders.

  • Proactively identify service delivery risks and recommend solutions.
  • Participate in recurring client check-ins and business reviews to evaluate satisfaction and
  • performance.

  • Support reporting, data analysis, and workforce program metrics.
  • Oversee coordination of travel and expense reporting where applicable.
  • Identify opportunities to enhance program value and support account growth through
  • improved processes, expanded supplier engagement, or increased service adoption.

  • Share insights and recommendations with client and internal stakeholders to promote
  • program expansion and long-term success.

    Minimum Qualifications

  • Bachelor's degree preferred, or equivalent work experience in HR, recruitment, staffing,
  • or client operations.

  • Experience with VMS or HRIS systems (e.g., SAP Fieldglass) is strongly preferred.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience supporting contingent labor programs or MSP operations is an asset.
  • Fluency in both English and French (spoken and written) is required.
  • Contractor Requirements

  • As this role may involve access to sensitive data, a client-issued laptop and email account
  • will be provided.

  • Contractor is responsible for maintaining personal equipment, such as phone and internet
  • access.

  • Responsible for all personal tax filings, insurance, and benefits as an independent
  • contractor.

  • Invoicing must follow the agreed schedule outlined in the SOW, with accurate and timely
  • submissions.

  • Invoices must include applicable GST / HST and, for Quebec-based contractors, QST
  • charges in compliance with Canadian tax laws.

  • Payments will be processed according to term in agreement and receipt of an approved
  • invoice.

    Location & Availability

  • Must be a resident of Quebec, ideally based in or near Montreal.
  • Availability for in-person meetings at the Kirkland Head Office as needed.
  • Full fluency in French (read, write, speak) is required to meet compliance with Bill 96
  • and to collaborate effectively with local stakeholders.

    Compliance & Legal Considerations

  • Must be knowledgeable of Canadian federal and provincial labor laws, including those
  • governing self-employed workers and Quebec-specific requirements.

  • Required to follow all applicable privacy laws (including PIPEDA and provincial
  • regulations) and corporate compliance policies.

  • Must operate in accordance with the terms outlined in the Independent Contractor
  • Agreement and Statement of Work (SOW).

    Additional Notes

  • Access to confidential or sensitive information may be required in this role.
  • Tasks may involve prolonged use of a computer, document handling, and general office
  • mobility.

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    Program Consultant • Kirkland, Quebec, CA

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