Position Title : Workforce Program Consultant
Work Location :
Remote - Quebec, Canada (with occasional on-site availability in Montreal / Kirkland)
Classification :
Independent Contractor (Canada)
Engaged under a Statement of Work (SOW)
Position Summary
As a Customer Operations Consultant, you will deliver key support for workforce management and staffing programs within a centralized client service model. Operating as an independent contractor under a Statement of Work (SOW), you will contribute across Talent Operations, Program Administration, and Client Service delivery. This role is ideal for a detail-oriented, bilingual professional comfortable managing multiple priorities and stakeholders in a fast-paced environment.
Contractor Services
Talent Operations Support
- Assist with job requisition postings, candidate screening, and interview scheduling.
- Coordinate onboarding activities, including document collection and new-hire logistics.
- Partner with client stakeholders to confirm role requirements, timelines, and expectations.
- Serve as the primary point of contact for consultants and temporary workers during
assignments.
Manage administrative and timekeeping processes via client platforms (e.g., SAPFieldglass).
Provide first-line issue resolution related to consultant engagement and system usage.Generate and deliver reports, summaries, and dashboards as required.Client & Program Administration
Support adherence to key performance indicators (KPIs) and service level agreements(SLAs).
Act as a liaison between client contacts, internal teams, and supplier partners for dailyoperations.
Maintain strong professional relationships and effective communication with allstakeholders.
Proactively identify service delivery risks and recommend solutions.Participate in recurring client check-ins and business reviews to evaluate satisfaction andperformance.
Support reporting, data analysis, and workforce program metrics.Oversee coordination of travel and expense reporting where applicable.Identify opportunities to enhance program value and support account growth throughimproved processes, expanded supplier engagement, or increased service adoption.
Share insights and recommendations with client and internal stakeholders to promoteprogram expansion and long-term success.
Minimum Qualifications
Bachelor's degree preferred, or equivalent work experience in HR, recruitment, staffing,or client operations.
Experience with VMS or HRIS systems (e.g., SAP Fieldglass) is strongly preferred.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Experience supporting contingent labor programs or MSP operations is an asset.Fluency in both English and French (spoken and written) is required.Contractor Requirements
As this role may involve access to sensitive data, a client-issued laptop and email accountwill be provided.
Contractor is responsible for maintaining personal equipment, such as phone and internetaccess.
Responsible for all personal tax filings, insurance, and benefits as an independentcontractor.
Invoicing must follow the agreed schedule outlined in the SOW, with accurate and timelysubmissions.
Invoices must include applicable GST / HST and, for Quebec-based contractors, QSTcharges in compliance with Canadian tax laws.
Payments will be processed according to term in agreement and receipt of an approvedinvoice.
Location & Availability
Must be a resident of Quebec, ideally based in or near Montreal.Availability for in-person meetings at the Kirkland Head Office as needed.Full fluency in French (read, write, speak) is required to meet compliance with Bill 96and to collaborate effectively with local stakeholders.
Compliance & Legal Considerations
Must be knowledgeable of Canadian federal and provincial labor laws, including thosegoverning self-employed workers and Quebec-specific requirements.
Required to follow all applicable privacy laws (including PIPEDA and provincialregulations) and corporate compliance policies.
Must operate in accordance with the terms outlined in the Independent ContractorAgreement and Statement of Work (SOW).
Additional Notes
Access to confidential or sensitive information may be required in this role.Tasks may involve prolonged use of a computer, document handling, and general officemobility.