CRM Business Analyst & Product Trainer | Macropus Global Ltd

Macropus Global Ltd (www.macropusglobal.com ) was founded in January 2009 with a vision of providing best services in the field of Information Technology Consulting Business Services.

In early 2017 Macropus Global has expanded to IT educational (www.macropuseducation.com ) services for IT Consulting, Training for Corporates & Individuals across the globe and placing Canadian individuals to the main stream Canadian workforce.

Macropus Global has further expanded its wings into Canada Immigration & Visa Services.

We have an immediate need / opening of a trainer expert with extensive knowledge of CRM product for a fulltime in Victoria, BC.

Experience in working in various CRM implementations across multiple regions will be an added advantage. Join our team in a position that lets you grow with us!

Job Summary :

• Must have extensive Business Analysis and Implementation experience in CRM
• Working experience across multiple regions of the Globe.
• CRM Product knowledge and training experience
• Must possess basic integration knowledge of CRM with other systems (Core Banking, Referrals, Wealth Management etc.)
• Knowledge in LOS (Loan Origination System) and SR (Service Request module) of CRM will be an added advantage

Only candidates with above qualifications should apply!

Main Duties will include :

• Train individuals and corporate customers on CRM product, basic set up and administration.
• Responsibility of documentation and updating of the existing CRM knowledge kit and work with IT and business units to modernize CRM design.
• Implement and maintain the CRM instances that comprise design, development, test, training and production.
• Product and user configuration
• Handle CRM requirements gathering and analysis, design and change requests
• Translate Requirements to create HLD and LLD for CRM especially LOS and SR modules
• Willing to work on CRM database set up and regular maintenance during implementation
• Implementation of KYC standards, guidelines, policies and procedures
• Monthly maintenance and analysis of MIS & Reports

Qualifications :

• Bachelor’s degree is must.
• Management or Administration Studies is a plus.
• 4 years+ experience as trainer in CRM demo walkthroughs and set up activities
• Rich Business Analysis experience with proven ability of handling multiple region stakeholders
• Strong PowerPoint and Excel skills
• Experience developing technology training for Retail sector an asset
• Experience in e-Classroom training an asset

Assets :

• Implementation and administration experience especially in CRM modules like LOS, Service Requests, FATCA
• Any CRM functional certifications

We will check references with previous employers. If you are a qualified candidate, please email cover letter, pay requirements, work history, resume, and references.

We will contact the most qualified candidates within the next month. Email responses only.

We are an "Equal Opportunity Employer" this job description / advertisement does not constitute an offer or guarantee of employment