Passenger Service Agent

Roles and responsibilities :

• Check in passengers and their luggage at the ticket counter and gates.
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
• Make announcements at the gate or over the general PA system regarding flight activity
• Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors

Qualifications :

• Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
• Have proficient computer skills
• Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
• Possess a valid driver’s license with a clean driving record (only required for some airports)
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Physical Requirements :

• Lift up to 70 pounds (32 kg) on a regular basis
• Stand, lift, bend, push and pull on a frequent basis and for extended periods
• Work around jet and machinery noises

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful AGI team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.