Salesforce Administrator & Business Analyst (Process Design)
Company Overview We’re looking for an experienced Salesforce Administrator with Business Analyst capabilities to help shape, optimize, and scale our Salesforce ecosystem. Reporting to the Revenue Operations Manager, this role is ideal for someone who is passionate about understanding business challenges, mapping processes, and translating requirements into scalable Salesforce solutions. You will collaborate closely with stakeholders across Sales, Revenue Operations, Marketing, Support, and Customer Success to design efficient workflows and ensure Salesforce supports our business at its best. This is not just configuration; it’s process optimization, solution design, and cross‑functional problem‑solving. This role is full‑time, permanent, and based in Vancouver on a hybrid model (3 days per week in office).
What You’ll Be Doing
Salesforce Administration & Configuration
- Serve as administrator for Salesforce Sales Cloud and related GTM tools.
- Build and optimize reports and dashboards tailored to stakeholder needs.
- Design and implement declarative automations (Flows, validation rules, approval processes).
- Maintain data integrity through scheduled audits, cleansing, and monitoring.
Process Design & Business Analysis
Partner with GTM stakeholders to understand business objectives, challenges, and workflows.Lead requirements gathering sessions, process mapping, and gap analysis.Translate business needs into clear user stories, acceptance criteria, and solution designs.Proactively identify opportunities to streamline processes and eliminate manual work.Recommend best practices for workflow design, data governance, and cross‑team efficiencies.Solution Delivery & Project Execution
Develop scalable, maintainable Salesforce solutions that align with Trulioo’s long‑term system strategy.Collaborate with RevOps, IT, and external partners on integrations, data migrations, and system expansions.Support CPQ‑related processes as needed (product configuration, pricing logic, quote workflows).Support release management by documenting changes, testing enhancements, and coordinating deployments.Provide end‑user enablement, including training, documentation, and onboarding materials.What You’ll Bring
4–6 years of experience in Salesforce Administration, including involvement in business analysis or process design work.Strong hands‑on experience with Salesforce Sales Cloud; CPQ exposure is a plus (not required).Education : Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field required; equivalent work experience will also be considered.Salesforce Administrator (ADM201) certification required; BA or Sales Cloud certifications a plus.Proven experience gathering requirements, mapping processes, and designing scalable CRM solutions.Proficiency in building sophisticated Flows and leveraging declarative automation.Solid understanding of Salesforce data model, security model, and platform best practices.Experience in a fast‑paced SaaS environment, ideally supporting or partnering with GTM teams.Strong analytical, communication, and stakeholder management skills.Benefits
Comprehensive Benefits : Health, dental, vision, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location.Flexible Hybrid Working Environment : Weekly lunches, quality coffee, regular social events, parent rooms, on‑site gyms, lounges, and adaptive workstations.Wellness : Wellness workshops, events, and a complimentary Headspace subscription.Employee Resource Groups : Inclusive space, support, and community for employees of diverse backgrounds.About Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world‑class organization. We empower you with trust, autonomy, and the freedom to cultivate your potential. If that resonates, apply today to shape a future where your career is a boundless exploration of technology and identity verification.
Get an inside look at life at Trulioo by following us on LinkedIn, or learn more at www.trulioo.com.
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Equal Employment Opportunity
Trulioo welcomes applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences. We strongly encourage applicants from under‑represented groups to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. If you need to reschedule an interview, we understand and encourage open communication.
Privacy Notice
As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.
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