Shift Manager

Shift Manager
Who We Are
We are more than just your local restaurant-we are a network of hardworking, community-minded small-business owners dedicated to making a positive impact every day.
From coast to coast, McDonald's Canada proudly serves more than 2.5 million guests daily across over 1,400 locations. Beyond our restaurants, we are deeply committed to giving back, having supported over 387,000 Canadian families through Ronald McDonald House Charities.
When you join our team, you become part of a brand that values people, community, and growth just as much as great food and service.
Why Work With Us
Working with McDonald's means more than just a job-it's an opportunity to earn, learn, and grow in a supportive, flexible, and inclusive environment. In practice, this means:

• Ongoing education and skills development, including leadership training and career advancement opportunities
• A competitive total rewards package, featuring employee discounts, performance incentives, and recognition programs
• A safe, respectful, and inclusive workplace that prioritizes physical safety and psychological well-being
• An environment where you can bring your authentic self to work, welcoming team members and guests of all ages, backgrounds, and cultures
• Flexible scheduling that supports work-life balance

The Role
As a Shift Manager, you play a critical leadership role in delivering an outstanding guest experience while supporting and developing your team. You will be responsible for overseeing daily restaurant operations during your shift, ensuring McDonald's standards for quality, service, cleanliness, and safety are consistently met.
Key responsibilities include:

• Leading, coaching, and motivating a team of Crew Members, fostering teamwork, accountability, and pride in performance
• Creating a positive, high-energy work environment that supports engagement, development, and retention
• Ensuring food safety, workplace safety, and cleanliness standards are followed at all times
• Managing shift operations, including staffing, inventory, cash handling, and resolving guest concerns professionally and efficiently
• Maintaining McDonald's renowned cleanliness and sanitation practices throughout the restaurant
• Leading by example, modeling McDonald's values, policies, and operational standards
• Supporting local initiatives and community events that strengthen our connection with the communities we serve

Your Vibe & Experience
Previous experience in food service or retail-such as a barista, server, cashier, sales associate, team leader, or supervisor-is helpful, but who you are matters most.
You are someone who:

• Leads by example and holds yourself and others accountable
• Sets high standards and consistently challenges yourself and your team to improve
• Remains calm under pressure and approaches challenges with confidence and strong problem-solving skills
• Communicates clearly, respectfully, and positively with both team members and guests
• Puts people first, understanding that a strong, supportive culture leads to better performance and guest satisfaction
• Takes pride in developing others and celebrating team success

About McDonald's
McDonald's began in 1954 when Ray Kroc discovered a small burger restaurant in California and saw the potential for something extraordinary. In 1967, McDonald's Canada opened its first restaurant in Richmond, British Columbia. Since then, we've continued to grow alongside our communities, serving quality food at great value.
Today, McDonald's Canada is one of the world's leading foodservice retailers, offering opportunities at both corporate-owned and independently owned franchise restaurants.
Diversity & Inclusion
McDonald's Canada and our Owner/Operators are committed to fostering a diverse, equitable, and inclusive workplace. We provide fair and accessible employment opportunities for all employees and applicants. Accommodations during the application process are available upon request.
"At McDonald's, we believe in promoting from within - through hard work, dedication, and a commitment to excellence, crew members have the opportunity to grow into leadership and management roles."

McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.