IT Supervisor

RIMEX Supply Ltd., with over 50 years of industry experience, is a globally recognized leader in manufacturing innovative wheels and rims for demanding industrial applications. By prioritizing customer needs, RIMEX delivers customized solutions, advanced products, and technologies like the TyreSense TPMS for tire monitoring and asset management. With a global presence of sales, inspection, and repair centers, RIMEX has earned a reputation as a reliable partner for the industrial heavy equipment sector.

Role Purpose

Own the reliability, responsiveness, and quality of RIMEX’s day-to-day IT services worldwide. Lead the service desk and field support, keep endpoints compliant and protected, manage identity and access, coordinate networks / telephony / CCTV, and drive ITIL practices (Incident / Request / Change / Problem / Asset). This role frees the Director to concentrate on enterprise cybersecurity, modernization, and TyreSense technology roadmap.

Key activities

The key activities and areas of responsibility :

• World-class service operations : Stabilize SLAs (response, resolution), reduce backlog / MTTR, and lift CSAT across regions. Ticketing is centralized via our help desk portal.
• Endpoint health at scale : Raise patch compliance and device compliance; standardize imaging, joining, and policy baselines for Windows and mobile.
• Identity & access hygiene : Tighten joiner / mover / leaver execution with HR and regional managers; eliminate stale access and unused shared mailboxes.
• Resilient sites & branches : Stand up and maintain branch kits (network, Wi Fi, firewalls, phones, printers, CCTV) for new or expanding sites.
• Telephony & collaboration : Keep VOIP provisioning and changes flowing quickly and accurately, with approvals routed to the right stakeholders.
• Security operations partnership : Ensure endpoint protection coverage and enforce security policies and password manager adoption; provide audit ready operations evidence.
• Policy implementation : Operationalize controls and access procedures in line with regional laws and RIMEX policies.
• Program support : Provide operations support to ERP and TyreSense integration work (access, environments, device / app readiness, cutovers).

Working Model

Hybrid with regional flexibility; support a global footprint and occasional after hours for cross time zone changes; limited travel for branch builds and audits.

Education and Training

Technical Skills

Service leadership & people management :

Endpoint, identity, and collaboration :

Network, telephony, and site technology :

Security & compliance collaboration :

Projects & enablement :

Success Metrics (Examples)

Qualifications

Must have

Nice to have

In combination with excellent technical skills, team members demonstrate the following attributes :

Company perks

We would like to take this opportunity to thank all applicants in advance; however, only those short-listed will be contacted.

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