District Manager - Thunder Bay

JOB DESCRIPTION

KEY RESPONSIBILITIES & ACCOUNTABILITIES :

• Prioritize customer service, engagement and expediently resolve escalated customer concerns.
• Conduct market meetings, deliver training initiatives and inform store operators of directives.
• Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
• Monitor sales, competitive pricing, promotional programs.
• Actively participate in recruitment, selection and development of store operators and corporate managers.
• Execution of all security, mystery shop, health and safety programs.
• Ensure company standards are maintained at each site and that government legislation such as Health and Safety and WSIB are followed.
• Audit banking and other financial information at the store level.
• Minimize loss prevention by enforcing inventory control, levels, turns and theft investigation.
• Responsible for P&L, CTO responsibilities, top line sales achievement and contract execution.
• Follow merchandising programs, store sets, and participating in store renovations.
• Align with Branded Market Manager to ensure operational compliance with Subway Restaurants.
• Collaborate with Tim Hortons' representatives and Circle K’s Agents to manage the licensed coffee business.
• Ensure operational compliance with Tim Hortons’ coffee standards, promotions and inventory management.
• Communicate all required information and reports to proper channels.
• Contact and control outside services.
• Any special projects as directed.

PROFILE REQUIREMENTS :

• Bachelor’s Degree in business, marketing or related field preferred, or equivalent experience.
• Requires a minimum of 3-5 years of retail management experience.
• Proven track record of success in a retail or food services environment, and a thorough understanding of the industry.
• Must have demonstrated leadership ability, good communication skills, be self-directed and customer service oriented.
• Must be proficient in Microsoft Word, Excel, and PowerPoint.
• A current valid driver’s license with a clean abstract is required to operate company vehicle

LI-JR1