Senior Manager, Tangerine Fraud Analytics

Requisition ID : 210502

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service.

The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community.

It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

The Role

As the Senior Manager, Fraud Analytics, you will contribute to the overall success of the Fraud Management Group in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

You will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

You will also proactively contribute to the Fraud strategy by applying advanced analytics techniques to enhance fraud mitigation capabilities for multiple products across the Canadian Retail portfolio, including Credit Cards, Unsecured Lending Products and Mortgages.

Is this role right for you? In this role, you will :

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Accountable for developing, executing and monitoring fraud strategies across multiple platforms and product lines for Canadian Banking, leveraging best in class analytics
• Ensure data mining concepts and techniques are effectively leveraged to formulate fraud strategies that minimize fraud losses while maintaining a positive customer experience and controlling operating costs.
• Own the development of fraud forecasting and provide insight to fraud operations and business leaders
• Analyze and report on performance of existing fraud strategies for Canadian Banking
• Identify and leverage new data, adopt new techniques and technology to improve fraud strategy performance.
• Proactively identify opportunities for improvement with focus on risk / return while ensuring alignment with Fraud Operations teams
• Identify and escalate fraud risks that are or will become in excess of the Risk Appetite
• Lead / participate in the identification, development and implementation of new initiatives
• Work with fraud operations and other business partners to ensure delivery of new initiatives
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group; effectively manage and prioritize initiatives, projects and ad-hoc analysis with stakeholders
• Participate in discussions with IT partners and vendors on requirements and solution design
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his / her team pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

• A University degree in statistics, mathematics or computer science
• 5+ years analytical experience including advanced statistical analysis, ideally related to Fraud Analytics or Risk Management;

ability to draw and communicate key insights from data

• Strong coding skills with SQL / BigQuery / Python and experience with organizing and manipulating large amounts of data
• Experience with fraud management platform such as PRM / TSYS strongly desired.
• Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
• Strong communication skills essential with clients, vendors and management
• Must be self-motivated, energetic and results-oriented and committed to adding value

Location(s) : Canada : Ontario : Scarborough

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.