Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.
Position Responsibilities
- Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
- Gather relevant information to determine the type and severity of the call;
- Reroute calls to the correct agencies;
Fire Dispatch
Dispatch appropriate firefighting resources based on call information;Prioritize multiple calls to allocate available resources;Monitor responder safety by radio;Dispatch additional resources as requested by incident commanders;Maintain logs and incident reports using provide methods;Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;Complete paperwork and documentation related to call center operations;Ensure the call center is kept in a clean and orderly manner;Perform administrative tasks as directed;Peace Officer Dispatch
Signing in / out of Peace Officers for contracted clients;Regular safety checks on officers by radio;Taking complaint calls in a courteous and professional manner;Utilize a variety of programs for processing complaints and assigning to officers;Working Alone Monitoring
Signing in / out of working alone employees for contracted clients;Regular safety checks on officers by radio;Emergency notification to supervisors if employees cannot be reached;Afterhours Call Center
Afterhours emergency call management for contracted clients; andTaking calls and relaying relevant information to on-call departments.Qualification, Knowledge, Skill & Ability Requirements
Education / Skills
Minimum education of Grade 12 or equivalent;Post-secondary education in a related field is considered an asset;International Academies of Emergency Dispatch certification is considered an asset;Emergency Telecommunications certification is considered an asset;Experience in emergency dispatch or call-taking preferred;Basic training in office software preferred;Strong computer and typing skills preferred;Understanding of radio communication systems preferred;Valid Class 5 Alberta Driver’s License;Completion of Defensive Driving;Valid Standard First Aid / CPR;Attributes
Strong organizational skills with attention to detail;Excellent communication skills;Ability to manage difficult / stressed callers in a professional manner;Ability to work under pressure and stress in a fast-paced environment;Ability to switch quickly between tasks, resourceful and adaptable to changing environment;Ability to control emotions;Work well in a team;Reliable and dependable under minimal supervision.Closed office environment with instances where leaving during shift without planning is not an option;Overtime may be required;Sitting for long periods of time;Requires intense listening attention in responding to emergency calls;Can be a high stress environment that can result in being mentally taxing.The salary range is $63,506 to $78,747 per year.
Yellowhead County offeres a competitive benefit package.
Only those candidates being considered will be contacted.
This competition will remain open until filled.
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