Emergency DispatcherAvanti Software Inc. • Edson, AB, CA

Emergency Dispatcher

Avanti Software Inc. • Edson, AB, CA

30+ days ago

Job type

Full-time

Job description

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
Gather relevant information to determine the type and severity of the call;
Reroute calls to the correct agencies;

Fire Dispatch

Dispatch appropriate firefighting resources based on call information;

Prioritize multiple calls to allocate available resources;

Monitor responder safety by radio;

Dispatch additional resources as requested by incident commanders;

Maintain logs and incident reports using provide methods;

Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

Complete paperwork and documentation related to call center operations;

Ensure the call center is kept in a clean and orderly manner;

Perform administrative tasks as directed;

Peace Officer Dispatch

Signing in / out of Peace Officers for contracted clients;

Regular safety checks on officers by radio;

Taking complaint calls in a courteous and professional manner;

Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring

Signing in / out of working alone employees for contracted clients;

Regular safety checks on officers by radio;

Emergency notification to supervisors if employees cannot be reached;

Afterhours Call Center

Afterhours emergency call management for contracted clients; and

Taking calls and relaying relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements

Education / Skills

Minimum education of Grade 12 or equivalent;

Post-secondary education in a related field is considered an asset;

International Academies of Emergency Dispatch certification is considered an asset;

Emergency Telecommunications certification is considered an asset;

Experience in emergency dispatch or call-taking preferred;

Basic training in office software preferred;

Strong computer and typing skills preferred;

Understanding of radio communication systems preferred;

Valid Class 5 Alberta Driver’s License;

Completion of Defensive Driving;

Valid Standard First Aid / CPR;

Attributes

Strong organizational skills with attention to detail;

Excellent communication skills;

Ability to manage difficult / stressed callers in a professional manner;

Ability to work under pressure and stress in a fast-paced environment;

Ability to switch quickly between tasks, resourceful and adaptable to changing environment;

Ability to control emotions;

Work well in a team;

Reliable and dependable under minimal supervision.

Closed office environment with instances where leaving during shift without planning is not an option;

Overtime may be required;

Sitting for long periods of time;

Requires intense listening attention in responding to emergency calls;

Can be a high stress environment that can result in being mentally taxing.

The salary range is $63,506 to $78,747 per year.

Yellowhead County offeres a competitive benefit package.

Only those candidates being considered will be contacted.

This competition will remain open until filled.

#J-18808-Ljbffr

Create a job alert for this search

Dispatcher • Edson, AB, CA

Similar jobs

Pharmacy Manager — Lead Full-Scope Care in Edson

Shoppers Drug Mart • Edson

Full-time

A locally owned pharmacy in Edson, Alberta, is seeking a dedicated Pharmacy Manager to provide leadership in clinical services and operations. The role offers excellent compensation, including a $25...Show more

Last updated: 1 day ago • Promoted

Director

Alberta Health Services • Edson

Full-time

Area Director works in close partnership with the Community Medical Director (CMD)as part of the operational leadership team in several northwest corridor AHS facilities. The Area Director provides ...Show more

Last updated: 21 hours ago • Promoted • New!

Drawing Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

Last updated: 30+ days ago • Promoted

Geometry Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Math Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Arithmetic Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Journeyperson Pipefitter

Strike Group • Edson

Full-time

Our Journeyperson Pipefitters possess the full range of knowledge required to lay out, assemble, install, and maintain pipe systems, pipe supports and related hydraulic and pneumatic equipment for ...Show more

Last updated: 23 hours ago • Promoted

Requisition Number

WESTFRASER • Edson

Full-time

West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers.Our Edson division in Edson, Alberta, is recruiting for an Entry Level Position...Show more

Last updated: 23 hours ago • Promoted

Wireless Sales Associate - 1048 Edson

OSLRS • Edson

Full-time +1

OSL is a dynamic, people-driven company providing outsourced sales services.We celebrate unique and energetic people that work together to deliver incredible results. great people doing great thing...Show more

Last updated: 23 hours ago • Promoted

Trigonometry Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

ESL Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Singing Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Statistics Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

English Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Flex Driver

FedEx • Edson, Alberta, CA

Part-time

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load / unload vehicle and provide exceptional customer service to our client b...Show more

Last updated: 30+ days ago

Private Tutoring Jobs Edson

Superprof • Edson, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Courier

FedEx • Edson, Alberta, CA

Full-time

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES High school diploma / educational equivalent Must possess a valid driver’s license and have a good driving record ...Show more

Last updated: 30+ days ago

Lead Hand, Highway Maintenance

Ledcor • Edson

Full-time

Lead Hand, Highway Maintenance.Lead the Way in Highway Maintenance with Ledcor Highways Ltd.Do you have extensive highway maintenance experience and strong leadership skills? Are you committed to s...Show more

Last updated: 23 hours ago • Promoted