Talent.com
Service Integration Architect (ID#5240)
Service Integration Architect (ID#5240)freelance.ca • Vancouver, Canada
Service Integration Architect (ID#5240)

Service Integration Architect (ID#5240)

freelance.ca • Vancouver, Canada
30+ days ago
Job type
  • Full-time
Job description

The company, a national IT consulting company is seeking a Service Integration Architect to design an integrated Service Model that defines how IT services will be structured, governed, and delivered across multiple providers and internal service areas. The Service Model will serve as the foundation for operational alignment, procurement, and transformation planning.  Responsibilities :

  • Map current state service integration and architecture, identifying dependencies, gaps, and opportunities for improvement.
  • Define a clear, functional future state Service Model aligned to health authority goals, technology strategies, and operating frameworks.
  • Clarify service ownership, integration points, and delivery responsibilities across providers.
  • Develop service blueprints, integration diagrams, and technical documentation to support decision-making.
  • Develop documentation that supports transition planning and future procurement (e.g. integration standards, protocols, service catalogues, and governance frameworks).
  • Support service modeling and technology strategy for internal, outsourced, and partner-operated services.
  • Ensure the model supports end-to-end service quality, accountability, and continuous improvement.
  • Provide governance and executive-ready materials related to technical architecture and integration and service model delivery

Discovery and Current State Analysis

  • Conduct technical interviews, workshops, and document reviews with health authority teams and service providers.
  • Review existing service portfolios, organizational structures, tools, and performance management processes.
  • Inventory current services, interfaces, systems, and dependencies.
  • Assess integration challenges, risks, and performance bottlenecks.
  • Identify opportunities for standardization, optimization, and improved interoperability.
  • Future State Architecture & Integration Design

  • Define and document future state service integration models, including service categories and boundaries, service integration and process interfaces, governance and accountability structures, and roles and responsibilities for retained and outsourced functions.
  • Illustrate key service flows and handoffs through service blueprints or value stream maps.
  • Develop architectural diagrams (e.g., service interaction maps, system interface diagrams, integration workflows).
  • Recommend technical standards, APIs, protocols, and governance for integration.
  • Support roadmap development for service transformation and integration initiatives.
  • Documentation & Requirements Development

  • Prepare technical documentation for integration requirements, service interfaces, and operational procedures.
  • Develop service catalogue and key service descriptions.
  • Recommend governance model.
  • Work with business analysts to design process maps and interaction models across services and providers.
  • Collaborate with procurement and service management teams to ensure architecture aligns with contractual requirements.
  • Ensure documentation supports governance, operational performance, and compliance needs.
  • Validation & Handover

  • Facilitate validation sessions with internal and external stakeholders.
  • Refine architecture documentation based on feedback.
  • Deliver a comprehensive Service Integration Architecture Package for operational and procurement use.
  • Conduct knowledge transfer to internal staff and teams.
  • Governance & Executive Support

  • Prepare executive-ready materials, including architecture presentations, decision logs, and briefing notes.
  • Support governance and steering committee activities with clear technical insights.
  • Maintain consistency and accuracy in technical documentation presented to leadership and joint governance forums.
  • Strategic Planning & Analysis

  • Provide recommendations on technology strategy, integration opportunities, and service improvement initiatives.
  • Conduct risk, dependency, and impact analysis for proposed architecture changes.
  • Support portfolio planning and investment decisions with technical assessments.
  • Reporting & Communication

  • Weekly status reports summarizing progress, risks, mitigation actions, and technical insights.
  • Participation in regular meetings with Alliance Office leadership, procurement, and governance teams.
  • Maintain all deliverables in a centralized, approved repository (e.g., Teams, SharePoint).
  • Requirements :   Professional Experience :

  • 7+ years of experience in IT service architecture, ITSM design, enterprise architecture, or equivalent service delivery and integration roles.
  • Proven track record of leading service integration or architecture mapping initiatives.
  • Experience working in multi-stakeholder environments with internal teams, external vendors, and governance bodies.
  • Preferred experience in SIAM implementation or service transition project leadership, participation in service-related procurements, and performance and governance framework design.
  • Technical Skills :

  • Strong expertise in IT service architecture design defining end-to-end service models, including service domains, integrations, and dependencies.
  • Deep understanding of Service Integration and management (SIAM) principles, multi-provider coordination, and retained organization models.
  • Experience mapping complex IT service interactions, workflows, and dependencies.
  • Experience aligning service architecture with enterprise architecture standards (TOGAF, Zachman, or equivalent)
  • Proficiency in creating architectural diagrams, service blueprints, and integration models (e.g., UML, BPMN, swimlane diagrams).
  • Familiarity with IT service management frameworks (ITIL, COBIT) and governance best practices.
  • Familiarity with common ITSM and ITOM platforms (e.g. ServiceNow)
  • Understanding of cloud and on-premises service models, including hybrid environments.
  • Analytical & Strategic Skills :

  • Ability to assess current state architecture and identify gaps, risks, and opportunities for optimization.
  • Skilled in aligning service design with business objectives, governance frameworks, and contractual obligations.
  • Understanding of cost drivers, service-level management, and performance measurement frameworks (KPIs, OLAs, SLAs).
  • Strong problem-solving skills and ability to translate technical insights into actionable recommendations.
  • Ability to anticipate operational and contractual risks in service transitions.
  • Experience producing artifacts that support sourcing (service catalogues, interface definitions, performance metrics, RACI frameworks).
  • Communication & Facilitation Skills :

  • Skilled at leading cross-functional working sessions to validate service definitions and integration points.
  • Excellent verbal and written communication skills, including ability to present complex technical information to non-technical stakeholders.
  • Experience facilitating workshops, interviews, and collaborative design sessions.
  • Skilled at managing competing priorities or viewpoints across internal departments and service providers.
  • Ability to develop executive-ready materials, including presentations, briefing notes, and decision-support documents.
  • If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

    Create a job alert for this search

    Service Integration Architect ID5240 • Vancouver, Canada

    Similar jobs
    Customer Service - Work from Home - 50k-60k / Year

    Customer Service - Work from Home - 50k-60k / Year

    Spade Recruiting • Squamish, British Columbia
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 8 days ago • Promoted
    Salesforce Solution Architect, Service Cloud

    Salesforce Solution Architect, Service Cloud

    NeuraFlash, Part of Accenture • Vancouver, BC, Canada
    Full-time
    Why NeuraFlash, Part of Accenture : .At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.As a trusted le...Show more
    Last updated: 30+ days ago • Promoted
    Senior Field Solution Architect - Networking

    Senior Field Solution Architect - Networking

    CDW • Vancouver, BC, Canada
    Full-time
    At CDW, we make it happen, together.Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees....Show more
    Last updated: 30+ days ago • Promoted
    Application & Support Engineer

    Application & Support Engineer

    Progressive Automations • Richmond, BC, Canada
    Full-time
    A confidential organization in the electromechanical products sector is seeking anApplication & Support Engineer to join its technical team. This role provides advanced application guidance, han...Show more
    Last updated: 30+ days ago • Promoted
    Construction Project Manager - Custom Residential

    Construction Project Manager - Custom Residential

    CVC Custom Builders • Brackendale, BC, Canada
    Full-time
    Construction Project Manager - Custom Residential.Commute to Whistler, BC (Required) | Full-Time | On-Site.Deliver an Exceptional Experience. CVC Custom Builders is a respected luxury residential co...Show more
    Last updated: 22 days ago • Promoted
    Helpdesk Analyst (Vancouver)

    Helpdesk Analyst (Vancouver)

    Hire DigITalent • Vancouver, BC, Canada
    Full-time
    We are seeking a proactive and service-oriented.IT Operations team in Vancouver.This is a hybrid role that requires a blend of remote technical troubleshooting and hands-on, in-office support.You w...Show more
    Last updated: 30+ days ago • Promoted
    Management System Specialist

    Management System Specialist

    Pacific Energy Canada • Squamish, BC, Canada
    Full-time
    Project is located approximately 7 km west-southwest of Squamish, British Columbia.It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfi...Show more
    Last updated: 30+ days ago • Promoted
    Deckhand with SVMO

    Deckhand with SVMO

    Bridgemans Services • Garibaldi Highlands, BC, Canada
    Full-time
    Primary Location : Howe Sound, BC.Employee Status : Full-time / Rotational Contract.Bridgemans Services Group LP (BSG) provides flexible, full-service vessels for industrial workforce accommodation, lo...Show more
    Last updated: 30+ days ago • Promoted
    Senior Consultant, ServiceNow (ITAM / ITOM)

    Senior Consultant, ServiceNow (ITAM / ITOM)

    KPMG • Vancouver, British Columbia, Canada
    Full-time
    At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight.KPMG's Technology Consulting Advisory Practice strives to deliver business benefit...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Lead

    Client Services Lead

    Targeted Talent • Delta, BC, Canada
    Full-time
    The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show more
    Last updated: 30+ days ago • Promoted
    General Application

    General Application

    Carbon Engineering Ltd. • Squamish, BC, Canada
    Full-time
    Leading the commercialization of ground-breaking technology that captures CO₂ directly from air is challenging and exhilarating. As a member of the CE team, you’ll be surrounded by smar...Show more
    Last updated: 30+ days ago • Promoted
    TECH Specialist

    TECH Specialist

    London Drugs Limited • Squamish, BC, Canada
    Full-time
    Now hiring for TECH Specialist.Are you passionate about learning? Do your friends and family members always ask you for tech advice? Are you up-to-date with the latest Computer, Audio / Video and Pho...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Applied Biological Materials Inc • Richmond, BC, Canada
    Full-time
    Salary : $50,000 $70,000 annually, commensurate with qualifications and experience.Applied Biological Materials Inc.Vancouver-based life science company that manufacture and markets research reagent...Show more
    Last updated: 7 days ago • Promoted
    Direct Sales / Design Consultant, Strategic Closer (No Cap - High Income)

    Direct Sales / Design Consultant, Strategic Closer (No Cap - High Income)

    Dunn Group • Garibaldi Highlands, BC, Canada
    Full-time
    This is a consultative closer role, premium product, premium expectations.You dont talk people into things you lead a smart process and earn decisions. Our top consultants dont win by being pushy.Th...Show more
    Last updated: 30+ days ago • Promoted
    Manager of Internal IT Audit

    Manager of Internal IT Audit

    Burke Recruiting Inc. • Richmond, British Columbia, Canada
    Full-time
    Internal Audit | IT Risk, Cybersecurity & ERP Exposure.Up to 40% across Canada and the US.Our client is a large, complex organization with operations across North America and a growing Internal...Show more
    Last updated: 23 days ago • Promoted
    Transportation Customer Service Rep

    Transportation Customer Service Rep

    ABL Employment • Delta, BC, Canada
    Full-time
    Upcoming Position Working with an industry leading transportation and supply chain solutions company, you will interact with customers to provide and process information in response to inquiries, c...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service and Sales Support Representative - AL13 Architectural Systems

    Customer Service and Sales Support Representative - AL13 Architectural Systems

    BLANKSLATE Partners • Delta, BC, Canada
    Full-time
    AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has establis...Show more
    Last updated: 28 days ago • Promoted
    HVAC Tech

    HVAC Tech

    Porcupine Mechanical • Squamish, BC, Canada
    Full-time
    We are looking for an experience HVAC technicians to fulfill a number of roles : .Plumbing service and installation.We are a new and fast growing company looking to add some key members to become lea...Show more
    Last updated: 13 days ago • Promoted