Parts Advisor

Job Description

Job Description

Parts Advisor

Reports to : Parts Manager

Want to work with one of the most prestigious luxury auto brands in the world?

Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.

Parts Advisors at Lexus of Royal Oak serve a dual role—assisting retail guests at the front parts counter and supporting technicians at the back parts counter. This position provides essential support to both our service guests and technicians and requires strong proficiency in the PBS parts system.

Key Responsibilities :

• Assist both internal and external customers in determining the parts required for repairs
• Confirm required parts with the Shop Foreman before ordering out-of-stock items
• Provide parts quotes and in-house service costs to customers over the counter or by phone using estimates
• Address customer inquiries in a timely, courteous, and professional manner to ensure a high level of service
• Assist walk-in customers with selecting necessary parts, suggesting companion parts, and highlighting current specials
• Maintain a working knowledge of shipping and receiving procedures
• Ensure customers are informed about available product lines
• Retrieve purchased parts from stock efficiently
• Determine availability of non-stocked items and arrange for timely ordering
• Restock returned or unused inventory items as appropriate
• Issue credits for returned parts, ensuring original invoices or reference numbers are verified before approval by the Parts Manager
• Collaborate with other departments to fulfill customer needs
• Regularly update parts and accessories displays to maintain a fresh and appealing presentation
• Perform other duties as assigned by management

What You Bring :

Why Join Lexus of Royal Oak?

Curious about our culture? Watch a short video and hear from our team about what it’s like to work at Lexus of Royal Oak.

If you believe your experience would be a strong fit for our team, we invite you to apply online or stop by in person to drop off your résumé.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.