Clinical Specialist - CRM / CAS

A Day in the Life

Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators / customers on proper use of the Medtronic product and technology.

Responsibilities

• Conduct on-site education and / or consulting.
• Support field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partner with sales colleagues to develop and execute sales plans for one or more business units.
• Participate in conventions, forums, and meetings to increase product awareness.
• Work closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identify and facilitate execution on growth opportunities with Sales and Clinical Support Team.
• Serve as a technical resource to support sales of a specific medical product or solution.
• Be responsible for reporting complaints and Adverse Drug Reactions (ADR).
• Provide leadership and direction in all aspects of establishing, implementing, promoting, and administering clinical education activities (assessment, curriculum planning, communications, and skill development).
• Develop and execute clinical education programs designed to enhance user competencies.
• Cultivate close relationships with strategic business partners, including training centers and opinion leaders.
• Provide new employee training on products, technology and materials.
• Assist in developing objectives and programs for marketing and selling the Company’s products.
• Provide nursing and / or medical expertise in the development, implementation, and case reports, journal articles, and clinical reports from clinicians.
• Plan, direct, and coordinate educational workshops, events, and activities (maintain contact with customers to evaluate their clinical and educational needs).
• Lead efforts to place speakers at key conferences.
• Work with other departments to establish priorities for new product development and customer satisfaction.
• Fulfill education reporting requirements (must document all clinical support and education).
• Conduct Monthly Business Reviews with RSM & SPM.

Specialist Career Stream

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and / or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or direct the work of other lower‑level professionals. The majority of time is spent delivering and overseeing projects—from design to implementation—while adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Key Differentiators

Autonomy

Established and productive individual contributor; works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact

Sets objectives for own job area to meet project objectives; contributes to milestone completion; may have some involvement in cross‑functional assignments.

Innovation & Complexity

Problems are general and may require understanding of broader issues; makes adjustments or recommends enhancements in systems and processes to solve problems or improve job area effectiveness.

Communication & Influence

Communicates primarily and frequently with internal contacts; external interactions are less complex / problem solving; shares information, status, needs, and issues to inform and support decision‑making.

Leadership & Talent Management

Provides guidance and assistance to entry‑level professionals and / or employees in Support Career Stream.

Required Knowledge & Experience

Requires a Baccalaureate degree (or equivalent) and minimum of 2 years of relevant experience, or advanced degree with 0 years. In the APAC Region, high school diploma with 6 years of relevant experience, or associate diploma with 4 years.

Required Qualifications

Knowledge / Education

Job Experience

Skills & Competencies

Desired / Preferred Qualifications

Knowledge / Education

Job Experience

Skills & Competencies

Physical Job Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For office roles : independently mobile; interact with a computer and communicate with peers and co‑workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We recognize contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission—to alleviate pain, restore health, and extend life—unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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