Customer Service RepsSports Specialists OnSite

As a specialist you will provide exceptional service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customers digital sports platforms via chat SMS email / web-form social voice and self-service to provide superior fan experiences every day. This will include :

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan helping them accomplish what they want to do (stream a game create fantasy account etc.) and talk sports while you do it
• Effectively using all available technology tools and resources to resolve fan inquiries
• Developing / maintaining a general knowledge of clients products and services

What we offer :

Qualifications :

Additional Information :

IMPORTANT NOTE :    This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment.

Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for close to 40 years. Recently re-certified as a  Great Place to Work  we partner with some of the worlds most known brands in dozens of industries including Banking & Financial Services; Insurance; Communications Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel Transportation Hospitality & Logistics; and Mortgage Services helping them to better support and serve their customers.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1