reservation agent - travel agency

Education

• Secondary (high) school graduation certificate

Work setting

• Corporation or company ticket office

Tasks

• Attend to other financial transactions, such as plane tickets and travel insurance
• Calculate cost of travel and accommodations
• Recommend suitable products
• Manage difficult situations with customers
• Perform general office duties
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Area of specialization

• Sales

Personal suitability

• Client focus
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week