RDC Office Supervisor

Company Profile

Lennox (NYSE : LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

As an office supervisor, the person in this position is responsible for overseeing the efficient implementation of all Regional Operations Center (RDC) administrative functions.

Duties include, but are not limited to :

• Supervise and support an administrative support team.
• Work with management to ensure all safety training, documentation and postings are completed and maintained.
• Ensure all incidents and publications are communicated and posted appropriately.
• Responsible for customer service in operational issues.
• Support order management, records management and develop budgets.
• Maintain SOX key warehouse controls with direction from RDC and financial management.
• Facilitate the generation of reports, maintenance logs and assist with maintaining metrics.
• Participate in other projects as assigned.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5+ years related experience.

Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI. Five or more years experience using SAP including using queries.