Personal Banking Associate Trainee

Personal Banking Associate Trainee – TD Securities

Work Location : Calgary, Alberta, Canada

Hours : 37.5 per week

Business Line : Personal & Commercial Banking

Pay Range : $45,700 - $61,000 CAD

At TD Canada Trust, we are the frontline of TD Bank, building lasting relationships with customers by performing a broad range of service transactions and providing information and advice on products and solutions. Our goal is to ensure a positive customer experience while promoting our products and services.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Qualifications

Trainee Mobility : This opportunity requires a candidate to be mobile within the Assigned District. Upon completion of the training program, the role will be compatible with your training. Geographic relocation within the region is a condition of this employment.

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