Front desk agent

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 37.5 to 40 hours per week
• Education :
• Expérience :

Education

Secondary (high) school graduation certificate

Work setting

• Urban area
• Hotel, motel, resort
• Resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Spreadsheet
• Internet

Sales experience

Hotel and convention services

Security and safety

• Bondable
• Criminal record check

Transportation / travel information

• Own transportation
• Valid driver's licence
• Public transportation is not available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Experience

2 years to less than 3 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Life insurance
• Night shift premium

Other benefits

• Other benefits
16 days ago