Client Solutions Manager | Advertising

Company Overview : TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us?Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us. About the Team & Role : At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed worldwide, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real-time. This position sits within the Canada Advertising Sales team and focuses on connecting TikTok's vibrant and growing creators and users with the brands and businesses they know and love. As a Client Solutions Manager (CSM), you will work hand in hand with the sales team. You will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external. This role is responsible for driving revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. You will establish and strengthen key client relationships with a focus on driving revenue, advertiser education, and advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a changing work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. TikTok currently observes a hybrid working policy of 4 days in the office each week and 1 day working remotely. This position is full-time and based out of our Toronto office. Responsibilities : - Manage and grow post-sale client relationships with advertisers of all sizes- Create media plans that deliver against client KPIs- Coordinate with ad ops, product, and R&D teams internally to ensure a smooth and successful campaign execution- Monitor and analyze ad campaigns, and proactively take initiative to improve results- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings- Collect marketplace feedback and insights to guide our advertising strategy and ad offerings- Support and work with the sales team on pre-sale research and pitch- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team- Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time- Kick-off campaigns with clients and manage all timelines, assets, and opportunities for optimization- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Minimum Qualification : - Experience in an account management and / or client service role within digital marketing and / or advertising Preferred Qualifications : - Experience with auction-based ad networks- Experience working directly with brand and / or performance advertisers, including agencies- Experience managing complex client and campaign issues- Experience analyzing campaign delivery, diagnosing and solving technical problems with product and engineering teams- Experience with ad verification partners (IAS, DV, MOAT)- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders- Adaptability and strong problem-solving skills- Impeccable attention to detail and highly organized