Dispatcher (Communications Officer)

In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through ourCareers site at www.nait.ca / careers

NAIT is currently recruiting qualified individuals for theposition of fulltime Communications Officer (Dispatcher) that would be working asa member of the NAIT Protective Services (NPS) unit.

NPS is a high-pacedenvironment, and our Communications Officers are primarily responsible for receiving,evaluating, and dispatching calls for service to the appropriateresources.

The Communications Officer provides primary support to theProtective Services Peace Officers, Security Agents, and NAIT’s ParkingEnforcement Officers, and liaises with Edmonton’s emergency response agencies.

Thisposition works within a team structure and plays a key role to ensuring thatboth officer and public safety are maintained and is often the first point ofcontact for non-emergency calls for assistance.

The Communications Officer provides callers with appropriatepre-arrival and post-dispatch instructions and is responsible for managing fastflowing information and is required to have excellent oral and writtencommunication skills.

The successful candidate must possess excellent timemanagement skills and be able to multi-task effectively within an ever-changingenvironment and must have above average computer-based knowledge and skillsusing Windows and various other software suites specific to this role as wellas to NAIT’s systems including security systems, CCTV systems, life safetysystems, and others.

Working within the NAIT Community, the CommunicationsOfficer, who reports to a Peace Officer Sergeant, is stationed in the NAITProtective Services main office and often interacts with the public;

therefore,the successful candidate must possess excellent customer service skills for inperson interactions as well as remote interactions which are based on respectand professionalism.

This position is required to wear a uniform, which is provided bythe employer.

KeyResponsibilities :

• Evaluating and managing incominginformation / calls for service on a priority basis.
• Dispatching Community Peace Officerresources and liaising with partner law enforcement and emergency serviceagencies.
• Monitor Closed Circuit TelevisionSystem (CCTV), alarms, and operational screens identifying situations wherethere is a potential risk to the NAIT Community, and initiate responses to theappropriate NAIT resources or other emergency response agencies
• Respond to requests for assistancevia emergency phones, alarms, panic buttons, etc.
• Follow departmental proceduralreporting methods to accurately record and log all identified events andincidents
• Provide exceptional customerservice to walk-in clients at a busy front reception counter.
• Perform a variety of generalsupport duties related to the operation of a communications and dispatchcenter.

Skills& Abilities :

• Time Management, adaptability, and professionalism
• Above average Interpersonal Skills
• Above average Computer Skills
• Excellent customer service skills and the ability todeescalate tense situations

Qualifications :

• Completion of Grade 12 Education
• Completion of a Certificate orDiploma related to Emergency Communications and Response through a recognizedpost-secondary institution OR equivalent related experience
• 3 years strong customer serviceexperience
• Computer experience with MicrosoftWindows based systems and Microsoft Office Applications is required
• Experience working within apost-secondary environment is not required, but is preferred
• Police Security Clearance Letter(must be obtained upon offer of employment or no more than 90 days prior) andbe satisfactory to NAIT Protective Services

NOTE : Anyonewith inquiries about this opportunity, the work environment, at NAIT ProtectiveServices or the benefits package can contact Acting Inspector Jim WHEELER byemail at : [email protected].

Remuneration : $45.728.28- $59,096.70 annually, plus a comprehensive benefits package. (Classification Security Communication Officer).

Thisposition is covered by the Alberta Union of Provincial Employees (AUPE)Collective Agreement.

Please submit a resume and cover letterto be considered for this opportunity.

AboutNAIT

AtNAIT, people matter.

We’reproud to have been named one of Alberta’s Top Employers for 13consecutive years. Developing an engaging, supportive, and rewarding workculture is something we take seriously.

We know that people are our biggestasset they are what makes NAIT a great place to work.

AtNAIT, you are part of a community that makes a difference in the lives ofstudents, staff and industry clients and partners.

The NAIT culture reflectsour shared values of respect, collaboration, celebration, creativity, andaccountability. We are committed to equity, diversity and inclusion and are aproud partner of the Canadian Centre for Diversity and Inclusion and Pride atWork Canada.

NAIT is committed toadvancing equity and cultivating inclusion throughout the hiring process. Weespecially encourage applications from Aboriginal and Indigenous people, Blackand racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people,immigrants, and people with disabilities.

Whatwe offer

We’vecreated a benefits package that focuses on health and wellness, professionaland personal growth, recognition, and work-life balance.

NAITis a flexible workplace and depending on the nature of your role, you mayrequest flexible work arrangements with respect to where and when you work,including being on-campus full-time, working off-site, or a combination of thetwo.

Employeesalso have access to excellent vacation time, paid time off between Christmasand New Year's, a strong recognition program, learning opportunities, 2 annualall-staff professional development days and so much more.

Additionalrequirements

Applicantswith education credentials earned outside of Canada who have not had thempreviously assessed should have their credentials evaluated by World EducationServices or the International Qualifications AssessmentService (IQAS)

www.alberta.ca / iqas-contact.aspx.

Accommodations

NAITis an inclusive employer and strives to hire a diverse workforce. If you arecontacted by us regarding a job opportunity, please don’t hesitate to contactus if you require any accommodation during the selection process.

Pleasecontact us via email at [email protected].

Wethank you for your application, however, only those selected for an interviewwill be contacted.

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