Claims Relationship Manager

Join to apply for the Claims Relationship Manager role at Intact .

We’re looking for a Claims Relationship Manager to join our growing team!

About the Role

Are you passionate about turning challenges into opportunities and providing exceptional customer experiences? Join our dynamic team as a Claims Relationship Manager, where you will be at the forefront of resolving complex customer claims issues and enhancing client satisfaction. In this role you will dive into customer claims files, collaborate with various business units, and leverage your claims technical expertise to make impactful decisions.

What You’ll Do Here

• Analyze complex, escalated claims in accordance with the Complaint Handling Protocol
• Conduct thorough fact-finding using all available resources and cross‑functional inputs
• Make sound, compliant decisions aligned with company guidelines and policies
• Support on executive level, better business bureau, and social media complaints

Deliver Exceptional Stakeholder Service

Monitor And Manage Channels

Insight And Continuous Improvement

Project Work

What You Bring To The Table

This role is eligible for employee referral bonus.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Insurance

Equal Opportunity Statement

We are an equal opportunity employer.

At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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