Senior Client Services Support
Location : London
Salary : $75,000 - $120,000
Skills : Client Services, Team Lead, PMS, Risk, OMS, EMS, Trading Systems, Electronic Trading, Python, SQL, VBA, Excel, FIX, JSON
Artemis Talent have partnered with a leading provider of financial services front-office software whose platform is supplied directly into the buy-side space with a focus on Asset Managers and Hedge Funds.
They have a client list to boast of and are rapidly growing their client list all the time hence why they are looking to add an experienced Client Services team lead with a background of ideally PMS / Risk platforms.
This is an opportunity not to miss for an experienced Client Services professional to gain added knowledge of a new product and help drive the delivery from a client support perspective.
My client offers a fantastic and rewarding career path including yearly pay rises.
Your role will be :
- Providing point-of-contact client support to both buy-side and sell-side accounts
- Capturing and handling client inquiries received via phone and email
- Investigation of client issues related to the use of the PMS & Risk products and business services
- Technical troubleshooting related to client connectivity, data quality and order entry and execution
- Performing Tier 1 Incident Management analysis, escalation and resolution
- Monitoring production environments to assist with identification of service and system issues
- Executing Service Requests related to custom client configurations and workflows
- Assisting with new software release testing and deployment
- Working directly with Software Developers, QA, Product Managers and others on client issues
Who we are looking for :
- 3+ years of relevant work experience
- Understanding of the financial markets, trading, and trading technology
- Strong technical support skills, client support skills, and proven client facing experience
- Analytical thinking and problem solving abilities
- Ability to manage multiple incidents across multiple clients at any given time and produce results to tight deadlines
- Must have technical aptitude and desire to learn new technologies
- Self-directed and self-motivated people in search of career development opportunities
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