Summer Hockey Camps, Counsellor

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Counsellor is responsible for ensuring the safety, care and enjoyment of all the registrants in the 2024 Summer Hockey Camps at the Bell Sensplex (Ottawa West), and / or Richcraft Sensplex (Ottawa East).

ESSENTIAL FUNCTIONS

Ongoing

• Responsible for ensuring the safety, enjoyment and care of the campers
• Manage relationships between campers, parents in a professional manner
• Responsible for following policies and schedules set out by Development Programs Coordinator / Camp Supervisor (e.g. signing in and out procedures, schedule of activities, etc)
• Other duties as assigned by the Development Programs Coordinator / Camp Supervisor

Essential Raving Fans Responsibilities and Accountabilities

• Seeks ways to enhance the fan experience in unexpected ways
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment
• Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
• Obsessed with client satisfaction, asking, How can I exceed your expectations today?
• Maintains consistency in attitude and behavior, exceeding expectations
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
• Approaches all tasks with a can-do attitude understanding that there is no other kind of attitude
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner
• Takes ownership and sees the client’s need through from beginning to end
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act ( OHSA ) are adhered to, specifically :

• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training

Responsible for completing on-line training modules as required, including, but not limited to :

• Accessibility for Ontarians with Disability (AODA)
• AODA, the Integrated Accessibility Standards
• Ontario Worker Health & Safety Awareness
• Workplace Hazardous Materials Information System (WHMIS)
• WHMIS (GHS)
• Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements

• Experience playing hockey at a high level is required.
• Able to work flexible hours during the day, Monday-Friday.
• Able to work under pressure and adapt to changing environments.
• Must be comfortable and enjoy working with children. Patience with children is essential.
• Previous child care experience and / or Summer Camp counseling experience an asset.
• Professional, courteous demeanor.
• Strong organizational skills.
• Excellent communication skills (written and oral); bilingual (French & English) preferred.
• Strong work ethic and commitment to excellence.
• Bilingualism (French & English) is an asset.
• Must be a team player.
• Must be at least 15 years of age.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191 / 11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process.

Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.