Service Advisor

Job Description

Job Description

It's All Good at Applewood!

Applewood Auto Group is looking for a full-time Service Advisor at Kia Langley

Our Advisors are responsible for the customer experience resulting in service sales volume as well as customer retention. To achieve this, they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs.

Role and Responsibilities

• Greet customers and understand their needs : You will welcome customers as they arrive, listen to their concerns or service requests, and record the details accurately.
• Recommend services and repairs : Based on the customer's concerns and the vehicle's condition, you will suggest appropriate maintenance services or repairs, explain the benefits and costs, and answer any questions.
• Coordinate with technicians and parts department : You will work closely with the technicians to ensure they have the necessary information and parts to complete the service or repair efficiently and effectively.
• Update customers on progress and additional recommendations : You will inform customers of the progress of the service or repair, notify them of any additional recommendations that arise during the process, and obtain their approval before proceeding.
• Ensuring customer satisfaction : You will follow up with the customers to ensure their satisfaction, address any concerns or issues, and provide advice and tips for maintaining their vehicle in good condition.

Measurables :

Compensation :

The total compensation range for the Senior Service Advisor position at the Applewood Auto Group is based on a monthly base salary plus a variable profit share component. Depending on performance, our Senior Service Advisors may make total compensation between $60,000 to $120,000 annually. The final monthly base compensation offered will be determined based on the candidate's knowledge, skills, and experience, as well as other relevant factors. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.

Why should you work for Applewood?

Our Core Values

Best-in-Class Experience : We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes : We take full ownership, embracing the responsibility to “Make Things Better.

Team Beats with One Heart : We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits :

Schedule :

Supplemental pay types :