Deskside Technical Support Resource

Deskside Resource - Job Overview

We are seeking a reliable, customer-focused professional for an Intermediate Deskside Resource contract position. This role involves providing on-site technical support and hands-on assistance to staff in the Kelowna office.

The successful candidate will possess solid technical knowledge, a calm, service-oriented approach, and a commitment to providing exceptional customer service.

Employment: Initial contract from November 3, 2025 to January 1, 2026 with expected extensions

Location: Kelowna, BC (Onsite)

Key Responsibilities

• Provide deskside and end-user support for a variety of hardware, software, and network-related issues.

• Troubleshoot and resolve issues concerning laptops, desktops, printers, mobile devices, and installed applications.

• Perform desk moves and equipment setups, including computers, desk phones, and peripherals.

• Act as "hands and feet" for Tier 3 support teams, assisting with server or storage support as directed.

• Reboot or install/remove components per Tier 3 guidance.

• Perform network cable exchanges and local network access tasks.

• Image and configure laptops/desktops for deployment.

• Manage tickets accurately and document all work with clear details.

• Coordinate with the IT teams for activities, updates, and escalations.

• Communicate clearly with users, set expectations, and provide timelines for issue resolution, maintaining a positive and calm demeanor.

What You Must Have

• 3–5 years of experience in deskside or end-user IT support.

• Strong understanding of Windows operating systems and standard business applications.

• Experience with hardware troubleshooting, imaging, and peripheral setup.

• Excellent communication, organization, and time management skills.

• Ability to handle multiple tasks and prioritize effectively.

• Professional, customer-focused attitude with strong problem-solving skills.

• Ability to work on-site in Kelowna for the duration of the contract.

Nice to Have (Assets)

• Familiarity with G-Suite (Google Workspace) tools.

• Experience with troubleshooting and support for G-Suite (Google Workspace) tools.

Additional Details

This role requires a proactive, adaptable professional who can work independently while also collaborating with remote support teams. Training and direction will be provided by the team lead and site manager.