Deskside Technical Support Resource

Job Description

Job Description

Deskside Resource - Job Overview

We are seeking a reliable, customer-focused professional for an Intermediate Deskside Resource contract position. This role involves providing on-site technical support and hands-on assistance to staff in the Kelowna office.

The successful candidate will possess solid technical knowledge, a calm, service-oriented approach, and a commitment to providing exceptional customer service .

Employment : Initial contract from November 3, 2025 to January 1, 2026 with expected extensions

Location :  Kelowna, BC (Onsite)

Key Responsibilities

Provide deskside and end-user support for a variety of hardware, software, and network-related issues.

Troubleshoot and resolve issues concerning laptops, desktops, printers, mobile devices, and installed applications.

Perform desk moves and equipment setups , including computers, desk phones, and peripherals.

Act as "hands and feet" for Tier 3 support teams, assisting with server or storage support as directed.

Reboot or install / remove components per Tier 3 guidance.

Perform network cable exchanges and local network access tasks .

Image and configure laptops / desktops for deployment.

Manage tickets accurately and document all work with clear details.

Coordinate with the IT teams for activities, updates, and escalations.

Communicate clearly with users, set expectations, and provide timelines for issue resolution, maintaining a positive and calm demeanor.

What You Must Have

3–5 years of experience in deskside or end-user IT support.

Strong understanding of Windows operating systems and standard business applications.

Experience with hardware troubleshooting , imaging, and peripheral setup.

Excellent communication , organization, and time management skills .

Ability to handle multiple tasks and prioritize effectively .

Professional, customer-focused attitude with strong problem-solving skills.

Ability to work on-site in Kelowna for the duration of the contract.

Nice to Have (Assets)

Familiarity with G-Suite (Google Workspace) tools .

Experience with troubleshooting and support for G-Suite (Google Workspace) tools.

Additional Details

This role requires a proactive, adaptable professional who can work independently while also collaborating with remote support teams . Training and direction will be provided by the team lead and site manager.