Customer Service Team Lead (Packaging Manufucturing)

About the client :

Our client is a rapidly expanding manufacturer in the label and packaging industry, with operations across North America and a diverse international customer base. Utilizing advanced equipment and modern technology, they provide innovative solutions for a wide range of applications. Their offerings include flexible packaging, films, tags, bags, and various types of labels.

Responsibilities

• Lead, coach, and support a team of Customer Service Representatives to meet sales and service goals.
• Develop strong product knowledge and stay updated on industry trends.
• Implement sales strategies and support lead generation and cold-calling efforts.
• Maintain and analyze CRM data for sales activity and pipeline management.
• Resolve customer issues, disputes, and quality concerns promptly.
• Train CSRs on communication, problem-solving, and service procedures.
• Set and monitor team goals and key performance metrics (e.g., sales revenue, customer satisfaction).
• Identify process improvements to enhance productivity and service quality.

Qualifications

Salary : Up to $75,000 (Negotiable) | Health Benefits | RRSP | 3 week paid vacation

Location : Langley (onsite)