Customer Experience Specialist

Customer Experience Specialist

Oldcastle Infrastructure

Job ID : 517079

Job Summary :

This person will be responsible for promptly addressing customer inquiries : providing quotations, entering orders, and answering questions / concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location :

This position will be a hybrid position out of our office in Langley, BC.

Job Responsibilities

• Process and support customers' orders and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design
• Basic understanding of processing EDI orders
• Work with customers to create return authorizations

Job Requirements

Compensation

The compensation will be in range of $25 - $26 / HR BOE.

What CRH Offers You

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

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