Technical Training Specialist

POSITION SUMMARY

Reporting to the Manager, Program and Business Operations, the Technical Training Specialist is responsible for assessing IT training requirements for the organization and non-profit partners.

He / she / they develops course curriculum and training materials and delivers all methods of technical training. The position also works closely with IT project teams to define and deliver training requirements, to facilitate delivery of new and updated systems.

CANDIDATE PROFILE

The successful candidate will have the following :

EDUCATION & EXPERIENCE :

• Post-secondary diploma in commerce, business administration, computer technology or other relevant field.
• CTT or equivalent training certificate.
• Considerable experience in a corporate environment involving the design of IT related training programs utilizing a variety of delivery methods including web-based technology, in-person, and on-the-job training.
• Considerable experience in as a technical trainer providing technical instruction to employees at all levels of an organization.
• Or an equivalent combination of education, training and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES :

• Considerable knowledge of information technologies and their application with the organization.
• Advanced computer skills with Microsoft Office products including SharePoint, Teams, One Drive, Word, Excel, PowerPoint and Outlook.
• Intermediate computer skills with corporate applications such as JD Edwards, Siebel, Enterprise Content Management, Service Desk.
• Effective conflict resolution, consensus building and interpersonal skills.
• Excellent verbal and written communication, organizational, analytical, problem solving, time management and expediting skills.
• Ability to learn and understand the department’s policies, programs, projects and operating requirements.
• Ability to effectively manage the provision of administrative and technical support services in supporting the accomplishment of departmental objectives.
• Ability to develop training programs including development of course curriculum and materials; and coordinate training sessions, either online or classroom.
• Ability to deliver training classes using CTT+ or equivalent approach.
• Ability to manage multiple issues and projects, co-ordinate work with others, keep senior IT management apprised of major issues and adapt to changing priorities.
• Ability to foster strong working relationships with internal and external stakeholders to accomplish objectives.
• Well versed in Information Technology, especially with technical jargon.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.