General Manager

Description

ACTIVITIES:

The duties and responsibilities for the General Manager include, but are not limited to the following:

• To manage all aspects of the business.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
• Manage all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Responsible for the development and execution of business plans, including sales & marketing plans.
• Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
• Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
• Represent the hotel in appropriate hotel, tourism and business associations. Responsible for strong community involvement.
• Create an environment that ensures 100% Guest Satisfaction.
• Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
• Recruit, supervise, coach, discipline and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Any other tasks pertaining to this position as required or assigned.

COMPETENCIES WE ARE SEEKING:

• Minimum 5 years hospitality managerial experience in a larger full service accommodation establishment.
• Proven leadership, entrepreneurial and decision-making skills.
• Ability to interact and coach all levels of management & staff in a professional manner.
• Experience in staff management: recruitment, training & motivation.
• Background in the development & execution of business, marketing & sales plans & operating budgets.
• Proven track record in revenue management, exceeding market share and sales targets.
• Above average proficiency/familiarity with computerized systems.
• Ability to work within deadlines.
• Familiarity with accounting principles
• Strong financial planning, revenue management and organizational skills. Ability to analyze data and establish appropriate action plans.
• Excellent time management, computational and analytical abilities and keen attention to detail and accuracy.
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
• Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.

A reasonable estimate of the current range is $55,000 to $75,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

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