Technical Customer Support Analyst - Client SiteSupport

Field Service Computer Technician - Client-Site Support

A&R Solutions

Position overview :

Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field Service Computer Technicians serve as the primary contact for IT support and represent the face of A&R Solutions to customers.

This position will be providing support to our clients in the Calgary Metropolitan region

This is an entry level position, and we encourage new college and university graduates to apply!

Current shifts available : Remote Day shift

Position status : existing vacancy

Wage : 50-55K

Job Scope and Impact :

The Field Service Computer Technician has a key role within the Customer Support Group. The role is responsible for effectively responding to, and managing, IT operations across a localized customer base, for which the Field Service Computer Technician is responsible. The position is essential for ensuring that the technology used by client organizations is operating efficiently and effectively. Issues are to be resolved promptly and professionally.

What we offer :

• Minimum 1 week per year in IT training provided.
• Overtime opportunities (employee option).
• Full Benefits after 3 months.
• Mileage reimbursement for travel.

Key Responsibilities :

Qualifications :

Education and Experience :

A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial.