Operations Coordinator

Company Overview

Stacked is one of Canada’s fastest-growing breakfast restaurant brands, with over 140+ locations across the country. We’re built on good food, great people, and a commitment to delivering warm, unforgettable guest experiences. Our Head Office is located in Barrie, Ontario.

Job Summary

The Operations Coordinator is responsible for identifying and analyzing gaps in company processes, policies, tools, and templates, and develops and implements streamlined, structured processes designed to improve overall efficiency, enhance tracking, and foster better communication across teams and departments.

Responsibilities

Reports

• KPI’s – Create individual reports for each location for the past quarter. Sales, Voids, Rankings and would like to include Food Cost
• Monthly Reports – YoY Monthly Comparison, MoM Comparison and 3 Month Rolling Average provided to BDC’s for insights on their stores
• Creating monthly comparisons of BDC territories
• Tiered Store comparisons for LPS
• Weekly Average Sales – Provided to all stores
• Monthly Newsletter – Find and highlight key sales day from historical data, provide LTO and upcoming programs, brand updates and upcoming locations. Communication between all departments for compiled document.
• Scheduling Calendar – Using past store sales create a monthly calendar highlighting any higher sales day owners should be aware of.

Customer Support

Responding to all general inquiries sent through website

Responsible to filtering store specific requests through rules to owner and BDC. Reviewing for severely negative reviews to be flagged for immediate escalation

Gift Card Customer Support – Full knowledge of Data Candy back end to help trouble shoot and respond to customer issues.

Website

Adding newly opened stores links, phone numbers and now open icons

Updating forms for managing rules for incoming website requests. Career resumes to owners, inquiry’s to BDC and owners

Enable Pop Ups

Microsoft Office Admin

Purchasing and creating emails for new locations.

Resetting Passwords for owners who lose access

Troubleshooting owners issues with access

Business Development Consultant Calendars

Review BDC’s monthly schedule and provide feedback

Reviewing BDC expenses

Development Handoff

Review and understand development schedule and onboard them on our locations in operations spreadsheet.

Reach out to new owners and schedule meeting for introduction meeting where we discuss possession requirements and business plans

Track NSO progress and communicate

New Hire Setups

Setup laptops and mobiles with Teams, Outlook, Adobe, Microsoft accounts

Provide training tutorial for Teams, Planner, Outlook

Delivery Services (Skip, Uber, DD)

Understand the innerworkings of each delivery service and their differences. Doordash is synced by province, and we have access to edit) Uber is a test menu that must be edited by us and requested to be copied to all locations from Uber staff. Skip is entirely through email and cannot be edited on our own.

Gather all LTO materials and communicate with each delivery rep

Check for menu accuracy across all menus for all locations

Assist with owner onboarding

Confirm access of each store on our portal and ensure BDC is attached to each of their stores

Qualifications

5+ years of experience in operational development, preferably in the restaurant industry.

Strong leadership, communication, and presentation skills.

Knowledge of adult learning principles and training technologies.

Ability to travel as needed to different locations.

Job Type : Full-time

Benefits :

Dental care

Extended health care

Paid time off

Pay :  CA$60,000.00-CA$75,000.00 per year