Senior Claims Consultant

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

About Job

As a Senior Claims Consultant, Surety, Central and Western Regions , you will work with a high-performing team of Specialty Lines Claims professionals.

Embarking on the journey as a Surety Senior Claims Consultant at Intact where you’ll work with, mentor and lead the team on an array of issues as we form a claims file strategy, from investigating and assessing Breach of Contracts, evaluating lien claims under various provincial lien legislation, and navigate trust obligations, stay of proceedings and rights of set-off under the Bankruptcy and Insolvance Act.

This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty.

Your deep claims experience and drive for excellence will help you successfully work collaboratively in a team environment.

Your passion for surety claims to deliver coaching for junior staff’s development, assisting management, and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

NOTE : The level of role offered will be determined based on skills, experience and education.

What you’ll do here :

Oversee, and lead a team, in handling complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.

Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.

Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims including Large Loss and major claims oversight.

Provides coaching to file handlers working on a specific exposure related to a complex default.

Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.

Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee / Receivers as they arise.

Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.

Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.

Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.

Assist management with driving changes as needed and help strategize initiatives for the department as they arise and provides input into setting Best Practices and templates for the claims handling practice.

Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table :

Legal degree is required

Minimum of 10 years of surety claim experience

Technical and superior surety industry knowledge including jurisprudence.

Management, coaching and mentoring experience is an asset.

Positive attitude while adapting to changing priorities and taking ownership of work

Can adapt to a constantly changing environment and drive changes as needed

Self-starter with the ability to work independently under minimal supervision

Excellent analytical and decision-making skills with attention to detail

High level of accountability, integrity, and confidentiality

Flexibility with travel, as required

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.