Receiving Manager

Warehouse Manager

Summary

As a member of the store’s Management Team, the Receiving Manager contributes to the success of the store by communicating the business objectives of the Associate Dealer to his/her team. The Receiving Manager is responsible for managing and leading the receiving team in providing high quality workmanship and service through the smooth flow of merchandise from the back door to the customer.

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.

• Leads by example by consistently responding to and handling customer and staff inquiries, requests and concerns in a timely manner.

• Works as a team with all departments to understand how the warehouse could better help their staff to provide an excellent customer experience.

• Ensures that the warehouse team maximizes the customer experience in a supporting role, by maintaining a clean, well-organized warehouse.

Operations

• Maintains quality warehouse maintenance, through daily inspections and ensuring all store audit performance requirements are met in the warehouse (e.g., clean and neat appearance).

• Manages the timely pick up of all recycled products and waste.

• Is responsible for general maintenance of the building, as required.

• Monitors and improves the productivity of the warehouse team through strong leadership, motivation and team building.

• Manages the safe and efficient delivery, storage and placement of merchandise from the truck into the warehouse and/or onto the retail floor.

• Ensures the warehouse is appropriately staffed through effective planning and scheduling and according to store budget.

• Plans and manages daily/weekly activities as well as seasonal changeovers and works with the team to execute them.

• Supervises and assists team members in daily operations in order to meet established productivity goals.

• Consistently follows up on work and projects in the warehouse in order to measure progress and address issues immediately, while being visible and available for team members.

• Operates and maintains a computerized inventory scanning and Fast Find system.

• Tracks the number of items stolen or damaged in the warehouse. Notifies the Store Manager of all empty containers that were found.

• Checks and keeps accurate records of damages, shortages, overages, claims and returns on all incoming merchandise and outgoing returns.

• Communicates and ensures compliance with company, store and warehouse policies, as well as health and safety programs and regulations.

• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.

• Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).

• Assists in selecting and orientating new employees, store opening and closing responsibilities.

• Addresses issues and conflicts in a timely manner.

• Organizes and conducts regular warehouse team meetings and actively participates in store management meetings.

• Completes other tasks, as required.

Requirements

• Proven experience in logistics.

• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.

• Basic math and computer skills.

• Attention to detail.

• Certified to operate all lift equipment.

• Trained in the Transportation of Dangerous Goods and the handling of firearms.

• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.

• Strong belief in the Canadian Tire Values of honesty, integrity and respect.

• Results-oriented individual who thrives in achieving challenging goals.

• Ability to serve customers in a professional manner and to inspire their confidence and trust.

• Ability to lead and manage a team to achieve common goals in a fast-paced environment.

• Displays a team-oriented approach.

• Ability to motivate and coach others as well as provide feedback.

• Strong ability to plan, organize, delegate and follow up on team’s activities and projects.

• Ability to find solutions to problems and make decisions.

• Ability to multitask, adapt and cope with challenging situations

Potential Career Opportunities

• Next levels: Other Department Manager role, Store Manager and General Manager.

• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.

• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

• Standing/walking for 8 hours. • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

• Lifting and turning repeatedly throughout the shift.

• Lifting above the shoulder, from floor to shoulder and floor to waist.

• Walking and carrying at the same time and pushing/pulling as required.

• Twisting, turning, reaching and working above shoulder level.