Claims Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision : to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do.

Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you Dare to Grow with us?

YOUR ROLE

Responsible for the administration of the claims management process related to all cargo claims, domestic international and contract logistics and assist with other related duties as needed.

Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Receive and review claims for accuracy and data completion.
• Administer reserves as per applicable contract.
• Investigate claim and document file in preparation for settlement and / or declination.
• When applicable, prepare settlement authorizations and presentation for approval and follow-up for closure with upper management and / or insurance company.
• Act as a resource to defense attorneys in litigation process.
• Conduct research and other activities for legal defense matters.
• Act as a liaison between the company and the insurance carrier on large occurrences.
• Work with other departments to gather information on large occurrences.
• Develop and generate detailed management reports.
• Work with finance department to align current reserves.
• Provide assistance to other team members.
• Serve as a resource to station management on claims handling issues.
• Maintain effective means of communication with station and corporate management with regard to significant or material high dollar claims.
• Obtain continuous status reports from claimants in regards to their claims.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Ability to read, analyse, and interpret customers contracts, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Demonstrated technical expertise and product specific knowledge.
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, customers, vendors and employees.
• Strong analytical and problem solving skills, detail oriented, with strong mathematical, logical, analytical and financial analysis skills.

Demonstrated skill in the creation of spreadsheets and complex reports.

• Ability to manage complex or emotional client, vendor or employee situations promptly and professionally meeting commitments for service and assistance and maintain stable performance under pressure or opposition.
• Ability to exercise professional judgment, diplomacy, patience and discretion in dealing with sensitive, confidential information.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.

Skilled in exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance. Utilize reliable, consistent research and follow-up skills.

Strong interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization, vendors, third party and / or ancillary service providers.

Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.

• Make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Must be able to read, write and speak English and French fluently.

Minimum :

• High school diploma or GED.
• Minimum 2 years related experience.

Preferred :

• Bachelor’s Degree in Business Administration or Risk Management or equivalent combination of work experience and education.
• Minimum 2 years industry experience.
• All Lines Adjuster License

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing.

This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA.

This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?

or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company.

We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers.

We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as or via an official company email address : firstname.

[email protected]. We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.

Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.