Bilingual Mental Health Specialist

Description

The opportunity

We’re looking for a Bilingual Mental Health Specialist, to join a team of multi-disciplinary mental health professionals, who play a key role in the success of our mental health disability management strategy.

Working Arrangement

Fully Remote

Responsibilities

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management.

The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager skillset, ensuring appropriate risk management and improving overall disability outcomes (such as shorter claims durations and improved claims resolutions) related to mental health disability claims.

The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

We are looking for someone with :

• Master’s degree in health sciences (or equivalent)
• Work experience in the clinical field of Mental Health
• Ability to coach and influence
• Passion working as part of a team
• Superior collaboration skills
• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
• Analytical skills
• Ability to re-prioritize, work under pressure and manage time effectively
• Strong presentation skills and experience
• Excellent verbal and written communication skills
• Solid working knowledge of PC applications
• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Nice to Haves :

• Experience working in disability management or disability case management
• Demonstrated experience training others
• Background in generating and implementing innovative solutions
• Experience in trend analysis and gap identification
• Ability to develop presentations and training materials

On the job you will :

• Review mental health disability claims and document reviews in the case management system
• Recommend mental health community resources to impact mental health recovery for Plan Members
• Support case managers in managing mental health disability claims
• Provide one-on-one coaching to case managers about mental health disability claims
• Be the go-to person for our internal Disability Claims teams regarding mental health topics
• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements
• Support any ongoing strategy development on managing mental health disability claims
• Be involved in thought leadership and meet with Plan Sponsors
• Communicate with treatment providers, as needed
• Participate in working groups to develop strategic initiatives
• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams
• Remain up to date regarding knowledge about mental health, disability management and insurance practices

Our commitment to you

• You will work with like-minded people who possess mental health qualifications and have a passion for mental health
• You will be connected with a team comprised of multi-disciplinary mental health professionals
• We offer a solid basis of process and structure for the role
• There is a streamlined program with people who bring different types of expertise from different mental health professional backgrounds

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Quebec - Full Time Remote

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.