Service Coordinator

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

The Service Support Service Coordinator is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control internal and customer communications Service Excellence governance / escalation and other work order activities. This individual tracks and reports MCO progress from creation of the service request form & throughout repair execution to final review activities leading to transition of the MCO for closure.

Job Description :

Major Job Functions :

Service Planning & Initiation

• Responsible to verify and confirm information in Case for MCO creation

Credit approval

Service Process and Project Management

MCO Closure

Customer Support

Specific Skills :

Knowledge :

Accountability :

Service Work in Progress Thresholds (SWIP)

Education & Experience :

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1