Technical Support Specialist

Job Description

CAREER OPPORTUNITY

Technical Support Specialist

2025-314

Choose Collingwood General & Marine Hospital :

Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

At CGMH, we’re not just caring for today, we’re building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

To learn more about our redevelopment and capital campaign, visit :

Our Culture :

At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We are committed to our values :

Being kind - fostering a culture of compassion, empathy, and dignity in every interaction

Supporting each other - working together across all roles to uplift our team and our patients

Leading by example - setting a standard of integrity, fairness, and professionalism

Continuously growing - embracing curiosity, innovation, and learning to adapt to future needs

Why Join CGMH? Benefits That Start on Day One :

At CGMH, we’re committed to the well-being and success of our team. New hires enjoy an industry-leading compensation package that includes :

CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.

Includes 8% vacation pay and 14% pay in lieu of benefits

Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts

Access to Employee Education Assistance Program

The Opportunity :

CGMH is currently looking for a Technical Support Specialist who will support our dynamic team by providing first tier remote and on-site support to end users with CGMH’s desktops, laptops, telecommunications, networking, and server infrastructure.

Reporting to the Manager, Health Information Technology, the Technical Support Specialist blends strong analytical, diagnostic, and troubleshooting skills to deliver superior customer service experience for CGMH’s end users.

Qualifications :

College Graduate or Equivalent work experience

Similar experience in a technical support capacity and / or IT department would be considered an asset

Excellent customer service skills

Excellent written and verbal communication skills

Able to multi-task

Knowledge of Windows 10 and Office 365 applications

Knowledge of Virtual Desktop Infrastructure and concepts would be considered an asset

Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers

Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act

Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients, and families.

Must be dedicated to professional growth & development

Must be able to perform all bona fide and essential duties of the position

Must have demonstrated excellent attendance / performance record

Excellent organization and prioritization skills

Ability to work independently and effectively communicate with other members of the health care team

Duties and Responsibilities :

Provide IT Service Desk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT service desk

Monitor Service Desk for tickets assigned to the queue and process based on priority

Utilize and maintain the ticket tracking software

Assist with onboarding and setup of new users

Manage thin client setup and deployment for new employees using standard hardware images and software

Assign and maintain users and computers with proper permissions

Ensure each workstation has a computer, keyboard, mouse, hard drive, and any additional specialized equipment

Movement of users and equipment as required

Install, test, and configure new workstations, peripheral equipment, and software

Maintain inventory of all equipment, software, and software licenses

Report and escalate issues as required

Document internal procedures

Perform timely workstation hardware and software upgrades as required