Adjuster

What you'll do :

Reporting to the Field Supervisor, this position is responsible for year round interpretation and application of policy and procedures to complete a variety of claim types;

to act as the Customer Service Office’s (CSO) primary contact for producers to discuss farm operation needs with, paired with providing SCIC program information that can assist with selecting a farm risk management solution to best support the customer.

• Schedule and perform field inspections, predation claims, wildlife claims, and third party liability claims on farms; Identify losses and the causes associated to properly manage claim.
• Prepare fieldwork documentation and requirements in advance to ensure all required materials are ready for field inspections.
• Inspect customer property for claims information; may include performing fieldwork while dealing with dissatisfied customers or problem situations.
• Measure bins and acreages accurately, and record information.
• Gather data necessary to determine indemnities for programs administered by SCIC;
• Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations.
• Enter all documented data into the insurance system accurately, and / or submit electronic documents for corporate imaging.
• Calculate customer claims payments, and will approve claims within an allowable limit.
• Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
• Verify post harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.
• Promote SCIC programs to customers through customer service calls, farm visits and other promotional opportunities.
• Provide training and support to all adjusting staff, ensuring they are updated on insurance policies and procedures.
• Represent SCIC at customer provincial appeals when necessary.
• Act as a contributing member of CSO and provide support where needed; this may include but not limited to checking phone messages after hours / on weekends when assigned;

assist fellow colleagues with completion of tasks.

• Travel outside the boundaries of home office CSO when assigned with appropriate notice.
• Participate in program outreach functions to support the initiatives of the Customer Contact Strategy.
• Participate in committees and work groups as required.

Qualifications :

To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum four years direct agriculture experience on a farm operation.

OR a one year post-secondary certificate specializing in agriculture with two years related experience in the agriculture industry.

• Working knowledge of Saskatchewan agriculture and modern farming practices / crops, with the ability to identify crop disease, insect damage and other causes of loss.
• Analytical skills with ability to assess claims objectively and exercise sound judgement to resolve issues that arise through policy / procedure application or interpretation.
• Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
• Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
• Self motivated, exhibiting initiative within both a team environment and independently.
• Knowledge of and experience with mathematical calculations.
• Knowledge and experience with computer programs, including but not limited Microsoft Word, Excel, Outlook.
• Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
• This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions;

exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.

• Required to travel throughout the province and work weekends when necessary.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• A criminal record check is required.
• Driver's License

Competencies :

Service Excellence : Delivers and provides additional information or service beyond customer expectations. Responds to customers with an appropriate level of urgency.

Always displays respect, professionalism and dignity in daily interactions.

Personal Leadership and Development : Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.

Self-reflects to continually improve interactions with others. Seeks out continuous learning opportunities to further develop skills.

Strategic Thinking : Prioritizes work in alignment with organizational objectives. Asks questions to gain a clear understanding.

Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals.

Decision Making : Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.

Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made.

Innovation : Challenges the status quo when needed and looks for ways to improve internal processes or practices. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment.

Looks at problems or issues from a variety of angles.

Analytical Thinking : Uses multiple sources to gather complete and accurate data. Asks questions to gain a clear understanding.

Asks pointed questions and does research to learn more about the issue.

Team Collaboration : Develops relationships by establishing respect, trust, support and understanding. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.

Respects contributions of all team members, demonstrating cooperation and support for team decisions.

Building Organizational Community : Actively builds relationships by establishing respect, trust, support and understanding.

Ensures cross-team collaboration for organizational effectiveness. Is friendly, positive and professional with people they meet.

Communication : Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues.

Listens actively and objectively without interrupting. Conveys understanding and empathy from the other person’s perspective.

Accountability : Assumes responsibility for personal actions, behaviours and results. Treats everyone with respect and fairness.

Actions are consistent with words ( walks the talk ).

Performance Management : Achieves quality of work on a consistent basis. Completes all assigned duties on a consistent basis with energy and drive.

Assumes ownership of assigned duties with intentions of generating positive results.

Planning and Risk Management : Continually adapts priorities and responsibilities in response to changing needs. Divides objectives into manageable tasks and sets deadlines to keep projects moving forward.

Organizes and prioritizes work to implement plans.