Catering Supervisor, Lounges - FIFA World Cup 26

Role Summary:

We are searching for a talented, motivated and highly detailed Catering Supervisor, Lounges to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs.

As a Catering Supervisor, Lounges, you oversee day-to-day operations across all lounges in venue, for both commercial and invited guests. You ensure consistent service standards, and supports effective communication between clients, catering staff, and venue leadership. The role is responsible for managing lounge readiness, monitoring product usage, and maintaining accurate daily KPI tracking in alignment with tournament and venue standards. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as:

Key Responsibilities:

• Oversee the daily operations of premium lounges, ensuring all catering services are executed to the highest standard.
• Complete and maintain daily KPI tracking worksheets, capturing product movement, service metrics, and operational notes for reporting.
• Serve as the primary on-the-floor contact for lounge clients, responding quickly to service needs, resolving issues, and escalating concerns when necessary.
• Mitigate operational challenges by coordinating with catering teams, runners, and back-of-house support to ensure smooth service throughout each match day.
• Communicate key updates, challenges, and insights to the Venue Catering Manager, providing clear and timely reporting.
• Ensure lounge setups meet premium standards, including product presentation, cleanliness, and readiness prior to each event.
• Uphold all venue, tournament, and safety policies throughout operations.

Experience/Qualifications Needed:

• 3–5 years of experience in the catering or hospitality industry, with a focus on multi-unit operations, and staff leadership.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience.
• Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, Docusign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently.
• Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency.
• Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments.
• Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams.
• Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities.
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum
• Legally able to work with no sponsorship assistance in Vancouver
• Ability to pass Accreditation process.