Mobile Supervisor Member Experience

Posting Closes : May 22, 2024, 4 : 00pm MST

Employment Status : Full-time, hours per week.

Compensation : $52,121 to $65,152 per annum (paid travel expenses provided)

Requirement to travel to the following locations : Fairview, Grimshaw, Barrhead, Slave Lake, Whitecourt, Sangudo, Edson, Entwistle, Hinton, Jasper, Grande Cache, Grande Prairie Downtown, Grande Prairie S40

Due to the nature of this role, interested candidates must hold a valid drivers license and own a reliable vehicle.

Servus is growing! We are currently looking for Mobile Supervisor Member Experience(s) to join our team.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money.

One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

Reporting to the District Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.

You will prepare documents for member meetings, provide regular proactive contact and follow-up with members, handle discussions with walk-in members, and a variety of administrative and branch support activities.

You help the branch and our members by processing daily banking transactions and recommending products and services to ensure our members feel good about their money.

More specifically, the scope of your responsibilities will include, but are not limited to :

• Motivating and coaching employees to find opportunities to shape members financial fitness
• Being proactive in pursuing new business opportunities
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and / or identifying opportunities to refer members to appropriate team members or external partners
• Demonstrating an expert understanding of all branch security procedures
• Opening and reviewing new accounts, following up with members as per member service guidelines
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Demonstrate the ability to quickly adapt to different locations, team dynamics, and membership base.

Requirements

To qualify, you will need at least 4 years of retail banking / customer service experience and your high school diploma.

Although not required, the following education / certificates are valuable assets :

Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational / personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday.

We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as :

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness.

We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!

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